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FAQ
Frequently Asked Questions
This page contains answers to common questions handled by our support staff, along with some tips
and tricks that we have found useful and presented here as questions.
Note: In these answers we will follow a few shorthand conventions for describing user-interface
procedures. Key combinations will be presented like this: Ctrl+Alt+Delete, which means that you
should press and hold down the Control key, the Alt key, and the Delete key at the same time.
Menu selections will be presented like this: File->Open, which means that you should open the File
menu, and then make the Open selection.
- Email
- Using Outlook with Exchange Server
- Web Site
- Security
- Privacy
- Content
- Fixes:
- Mcafee Enterprise has stopped automatically updating
For the tech heads these are your important settings:
Pop3 is pop3.sorkincomputer.net
Smtp is smtp.sorkincomputer.net
Server requires Authentication
To configure Outlook Express for your email account you first need some
information.
- You need to know your mailbox.
- Look at the paperwork that was sent to you to determine your mailbox.
- Normally your mailbox is determined as follows:
- Your email address is composed of two parts, your mailbox, and your
domain. If your email address is someone@domain.com,
your mailbox is "someone" and your domain is "domain.com".
OR
- Your mailbox is your first initial followed by your last
name. For example: If you name is John Doe, your mailbox would
be "JDoe".
- You need to know your password.
- Look at your paperwork that was sent to you to determine your
password.
So, to configure Outlook Express do the following:
- Open Outlook Express
- Click on tools->Accounts
- Select the Mail tab
- Click on Add->Mail
- At the Display name prompt enter your full name
- Click on Next
- Select "I already have an e-mail address that I'd like to
use", and enter your full email address.
- Click on Next
- Enter pop3.sorkincomputer.net for the Pop3 Server
field.
- Enter smtp.sorkincomputer.net for the Smtp Server
field.
- Click on Next
- Enter you Mailbox name (Username) for the account name
- Enter your email password
- Remember password should be checked
- Log on using Secure... should NOT be checked
- Click on Next
- Click on Finish
- Highlight the account you just created (probably says
pop3.sorkincomputer.net) and click on Properties.
- In the Top box enter anything to remind you what account you just
created (ex Sorkin Computer Email)
- The email address and the reply address should both be set to your email
address, you can enter your company name in the organization field.
- The check box "Include this account when receiving mail or synchronizing
should be checked.
- Click on the Server tab
- The check box "My server requires authentication" should be
checked.
- Click on ok
- You are all set...
Most other email clients can be configured to send and receive email from
Sorkin Computer Network Services.
For the tech heads these are your important settings:
- Pop3 is pop3.sorkincomputer.net
- Smtp is smtp.sorkincomputer.net
- Server requires Authentication
To configure Outlook 2000 for your internet email account you first need some
information:
- You need to know your mailbox
- Look at the paperwork that was sent to you to determine your mailbox.
- Normally your mailbox is determined as follows:
- Your email address is composed of two parts, your mailbox, and your
domain. If your email address is someone@domain.com,
your mailbox is "someone" and your domain is "domain.com".
OR
- Your mailbox is your first initial followed by your last
name. For example: If you name is John Doe, your mailbox would
be "JDoe".
- You need to know your password.
- Look at your paperwork that was sent to you to determine your
password.
To configure Outlook 2000, do the following:
- Open Outlook 2000
- Click on tools->services
- Click on Add
- Select Internet E-mail and click on OK
- At the prompt enter Sorkin Email Account (actually, you may enter
anything here you like)
- Enter your Name and Company in the fields provided
- Enter your email address in both the E-mail address and the reply
address fields
- Click on Apply
- Click on the Servers tab
- Enter pop3.sorkincomputer.net for the Pop3 Server
fields.
- Enter smtp.sorkincomputer.net for the Smtp Server
fields.
- Enter you Mailbox name for the account name
- Enter your email password
- Verify the following check boxes:
- Remember password should be checked
- Log on using Secure password authentication should NOT be checked
- My server requires authentication should be checked.
- Click on Ok
- You are all set...
Most other email clients can be configured to send and receive email from
Sorkin Computer Network Services.
For the tech heads these are your important settings:
- Pop3 is pop3.sorkincomputer.net
- Smtp is smtp.sorkincomputer.net
- Server requires Authentication
To configure Outlook 2002/3 for your internet email account you first need some
information:
- You need to know your mailbox
- Look at the paperwork that was sent to you to determine your mailbox.
- Normally your mailbox is determined as follows:
- Your email address is composed of two parts, your mailbox, and your
domain. If your email address is someone@domain.com,
your mailbox is "someone" and your domain is "domain.com".
OR
- Your mailbox is your first initial followed by your last
name. For example: If you name is John Doe, your mailbox would
be "JDoe".
- You need to know your password.
- Look at your paperwork that was sent to you to determine your
password.
To configure Outlook 2002/3, do the following:
- Open Outlook 2002/3
- Click on tools->email accounts
- Select Add new email account
Click on Next
- Select Pop3 and click on Next
- In the User information section: Enter your Name and Email address in the fields provided
- In the Logon information section: Enter your Username and Password in
the fields provided
- Check the Remember Password checkbox
- In the Server information section:
- Enter pop3.sorkincomputer.net for the Incoming Mail
Server
- Enter smtp.sorkincomputer.net for the Outgoing
Mail Server
- Click on the More Settings button
- In the General Tab:
- In the Mail Account enter Sorkin Email Account (actually, you may enter
anything here you like)
- In the Other User Information enter your company name and your email
address
- Click on the Outgoing Server Tab
- Check the box that reads My outgoing server (SMTP) requires
authentication
- Select: Use same settings as my incoming mail server
- Click on OK
- Click on Next
- Click on finished
- You are all set...
Most other email clients can be configured to send and receive email from
Sorkin Computer Network Services.
If you are subscribing to server based virus protection, your email is
checked and protected from most email viruses before you even receive
your email. First off, rest assured that the email you received either
has been "cleaned" of the virus, or the entire virus has been
removed before you read your email.
If the virus detection software was able to "disinfect" your
email, your warning message will state that the message was cleaned prior to
delivery. If the virus detection software was unable to clean your
email, the virus is then removed from your email and
"Quarantined". Only the system administrator can then access
the virus infected email. Any virus infected emails are held for 3 days
before being permanently deleted.
There can be several reasons why your email may not get sent. The
sender of an email will receive notice of unsent email with an explanation as to
why the email could not be sent. This notice is called a Non-Delivery
report (NDR).
- To interpret these reports you need to know how the email address is made.
- An email address is composed of two parts, the mailbox (or
user), and the domain (or host). If an email address is someone@domain.com,
the mailbox is "someone" and the domain is "domain.com".
- Host is unknown, is the most common reason for NDR's. This
indicates that the domain part of the email address is incorrect, check for
proper spelling. Capitalization of the domain name (upper/lower case
letters) is not important.
- Unknown recipient is also common. This indicates that the
mailbox part of the email address is incorrect. Check for proper
spelling. Many times the mailbox will have a period '.' in the name
(john.smith@somewhere.com) make sure you have entered it if required. Capitalization
of the mailbox (upper/lower case letters) is not usually important. In
some rare cases it can be.
- Maximum time for delivery has expired. This indicates that
the host did not accept the email in a timely matter. You will receive
this NDR after a certain amount of time has elapsed attempting to deliver
the email depending on the level of importance set to the email.
- When you send an email you have three options as to the emails
importants.
- Low importance, delivery will be attempted for 96 hours before you
will be notified of a delivery failure.
- Normal importance, delivery will be attempted for 48 hours before
you will be notified of a delivery failure.
- High importance, delivery will be attempted for 24 hours before
you will be notified of a delivery failure.
- All email that is sent, is sent with the following schedule.
- Mail is sent, if it fails, it is resent in 15 minutes. If
that fails, it is resent in 30 minutes, if that fails it is resent
in 1 hour, if that fails it is sent after 4 hours, and every 4 hours
until the message is accepted or the time exceeds the importance
setting of the email. After that time you will receive the NDR.
- Protocol error. Normally this is a misleading message.
Continue to read the NDR and you will find more of an explanation as to why
the email failed.
- delivery error you may see 554 delivery error: dd
This user doesn't have a yahoo.com account (zzz190823abc@yahoo.com) -
mta205.mail.yahoo.com. It is telling you that there is no mailbox
called zzz190823abc at yahoo.com. Check the spelling
of the mailbox, and verify the email address.
- XXXXX bytes exceeds server limit of YYYYYY.
- That message size exceeds my size limit.
- This account is overquota.
- This mailbox is closed.
- Most mailboxes have a size limit for the email message. The
email you are attempting to send is XXXXXX bytes, and the mailbox
can only hold YYYYYY bytes. You will need to send a smaller
message to that user. This limit is not your mailbox limit,
but rather the limit of the recipients mailbox. All of these
messages refer to the same idea, you are attempting to send more
than the recipient can receive. Send a smaller message or a
smaller attachment.
- Message rejected by content filter.
- The recipient's mail server has rejected your email because of your
emails content. This usually happens if you are sending emails with
HTML content using a script file attached, like a .js or .vbs file.
Some mail servers employ content filtering that will reject these scripts.
Resend the message as a normal "text" message as opposed to HTML, and do
not include or attach scripts.
- There is more information and error codes listed
HERE.
Spam is un-solicited email that you receive. Normally this is in the
form of advertisement, "chain letters", or "get rich
quick" schemes. While it is not possible to stop all Spam, you can
protect yourself by being discriminating on who you give your email address
to. Don't use your email address to sign up for free-bees or prize
giveaways. Normally these services are in the email address collection
business. After your email address has been collected, it is sold for
bulk emailing purposes (Spam).
If you are a victim of too much Spam, the only practical solution is to get
a new email address. Contact
to arrange for a new email address.
Outgoing Spam is not allowed or tolerated from any mail server managed by
Sorkin Computer. If you are found to generate Spam, you will be asked to
cease your spamming ways. If you do not stop, your account will be
canceled. If you are in charge of sending out an email newsletter, or
any type of email periodical, you must supply a way for the recipient to
request removal from those mailings. Only 8 email addresses can be
listed in the cc or bcc fields of your outgoing email. If this is
causing you a problem, contact
for assistance.
Under certain circumstances email can be recovered even after you have
deleted it. Read the following Microsoft
tech note and see if this pertains to you. If you do not understand
the directions in the tech note, or are concerned about making changes to your
registry contact Sorkin
Computer Service. Currently the mail server keeps deleted
items for 3 days, after that time, deleted items can only be recovered by
restoring from backups. Contact Sorkin
Computer Service if you have a need to recover deleted items from a
backup. Don't delay, the longer you wait, the harder it is to recover
the item, and the more it will cost.
I have a cable modem (or AOL) and I
cannot send email
Many cable companies block port 25 which is used to send email. Some
AOL accounts also block this port. There is a solution for this problem.
Please contact Sorkin
Computer Service for special instructions on bypassing this port
restriction.
I am using Outlook Express
version 6, and I cannot open attachments
A new "feature" in Outlook Express version 6 is that it will block
attachments that could potentially contain a virus. Note that this
feature does not detect a virus, nor does it block viruses, it only blocks
attachments that "could" contain a virus. Unfortunately many different
files can contain viruses, including word documents, zipped files, acrobat
files, etc. This "feature" makes it difficult to download legitimate
attachments. Fortunately there is a simple way to change this
behavior.
- Open Outlook Express, click on Tools (screen shot), then Options, then select the
"security" tab (screen
shot).
- Uncheck the box next to "Do not allow attachments to be saved or
opened that could potentially be a virus" (screen shot).
- While you are here, you should make sure that the "Internet zone" is
set to "Restricted sites zone (More Secure)"
- Click on OK.
- You should now be able to open most attachments. There are
still a few types of attachments that cannot be opened, but for most
people this will not cause a problem.
When you use Microsoft Outlook with Microsoft Exchange Server, you have the
ability to work with folders "offline." That is, you can use the contents of a
folder without a network connection.
With offline folders, you have the ability to use your folders while not
connected to a network. You can review and update your local copy of your public folders
and mailbox while you are on the road (with a laptop) or when there is a
network outage. The changes you make to these folders will synchronize
when the network connection is re-established.
Offline folder use must be configured in outlook before they can be used.
Read the section: How do I enable offline folder use,
for configuration instructions. Public folder and mailbox items can all
be enabled for offline use.
Offline folders are only available with Microsoft Exchange Server.
This is a brief description on enabling offline folders. Detailed
instructions are in the Microsoft Knowledgebase article number
Q182158. Instructions are for Outlook 98, but the same procedure is
used in Outlook 2000 and Outlook 2002 (XP).
Create an offline folder file:
- On the Tools menu, click Services.
- Click to select Microsoft Exchange Server, and then click Properties.
- On the Advanced tab, click the Offline Folder File Settings.
- You can use the default location and name "outlook.ost" as the offline
folder file. If the message stating that the "<path><filename>..ost could
not be found. Would you like to create it?" appears, click OK.
- Click OK and OK.
NOTE: You must be connected to the Exchange Server for the initial creation
and synchronization of the Offline Folder file.
Now that you have the offline folder created, and enabled for use, you
might want to enable some public folders for offline use. Files in the
public folders cannot be synchronized, but files in your "favorites" folder
can be synchronized. So you will need to copy (not move) your public
folders into your favorite folder (located just above the "All Public
Folders") and enable them for synchronization.
Here is how to do that:
- Using the right mouse button (right-click), click the public folder that
you want to work with, and click Copy "<FolderName>" on the shortcut menu.
- In the Copy Folder dialog box, move to your Favorites Folder, and click
OK.
- From your Favorites Folder, right-click the newly copied folder, and
click Properties on the shortcut menu.
- Click the Synchronization tab and click to select "When Offline or
online."
- Click OK
Your folder will now be synchronized when you press the "F9" key. But maybe
you want to have the folder synchronized automatically.
Here is how to do that:
- On the Tools Menu, click Options and then click the Mail Services tab.
- In Mail Options, select the Enable Offline Access check box and then
select the "When online, synchronize all folders upon exiting" check box.
- You can also synchronize at regular intervals if you check the "When
online, automatically synchronize all offline folders every X minutes."
- Do not synchronize more then once every 90 minutes, as you will notice a
long pause when the folders have to synchronize. If you select an
"odd" time, say every 96 minutes, then synchronization will not occur at the
same part of the hour each time (recommended).
- Click OK
As mentioned, this is just a brief outline of what can be done with offline
folders. Look at Knowledgebase article
Q182158 for more instructions and options.
You will need to know your username and password. These instructions
are for Outlook 2002, but are very similar for outlook 2000/3. You
cannot use exchange services with outlook express.
- Close Outlook.
- Click on start/settings/control panel and double click the "mail" icon.
- Click on the email accounts button to setup an email account.
- Select "add a new email account", click next.
- Select "Microsoft Exchange Server", click next. Note: you can only
enable one exchange server with outlook.
- Enter "exchange.sorkincomputer.net" (without the quotes) for the
location of the exchange server.
- Enter your username (NOT your email address) in the username field.
- Click on "check name", enter your password when prompted, the system should log in
and reset the server name to "BigRock" (or NewMesa, FlatRock, or
RockyBeach) and the "display name" for
the account holder. The display name should display your real name and
not your username.
- Click on next. Your exchange email has now been setup.
Occasionally you will need to re-authenticate the exchange client when your
password changes or the server changes. Re-authentication is a simple
procedure, outlined here:
- Close Outlook.
- Click on start/settings/control panel and double click the "mail" icon.
- Highlight the "Microsoft Exchange Server" and click on propertities.
- Note the server connection name
(it is probably bigrock or mesa).
- Note your username, it is probably listed like "John Doe". This is
your displayed name, NOT your username. Your username and password were
issued to you when you subscribed to the exchange service. If you do
not know your username/password, please contact support@sorkincomputer.net.
- Change the server connection to "exchange.sorkincomputer.net" (without
the quotes).
- In the username field, change the displayed name to your username and
enter the proper password.
- Click on "check name", the system should log in
and reset the server name to "BigRock" (or NewMesa or FlatRock) and the "display name" for
the account holder (i.e. John Doe).
Outlook needs to locate and publish the user's free/busy data to the
Schedule+ Free Busy system folder. To do this, do the following:
- Close Outlook.
- Click Start, click Run, type Outlook /cleanfreebusy, and then press
ENTER.
Alternatively, send a test meeting request to all users homed to this
server and ask them to accept the request.
RPC over HTTP is a new protocol to allow exchange users access to the
exchange server without using ports 135/137 which have been blocked by many
ISP's. The following is a list of requirements for this new protocol:
- Outlook 2003
- Windows XP service pack 1 or better
- You must install the hotfix mentioned in Microsoft KB article "Outlook
11 Performs Slowly or Stops Responding When Connected to Exchange Server
2003 Through HTTP". KB331320
- The above hotfix must be downloaded and installed before configuring a
profile that allows the user to connect to the Exchange Server.
- It is important to note that you must create the Outlook 2003 profile
while the Outlook 2003 computer is on the internal network (vpn), or while
the Outlook 2003 computer is on the Internet and can access the Exchange
Server using RPC (TCP 135). You will not be able to create a new
profile (or change an existing profile to use RPC over HTTP) if is does
not have access to the Exchange Server via RPC (TCP 135).
- REPEAT: You will not be able to create a new Outlook
profile when the Outlook client is not on the internal network and
can access the Exchange Server using RPC via TCP 135. In addition, a user
with an existing profile will not be able to alter the existing profile so
that it can use RPC over HTTP if that client is not located on the internal
network and can access the Exchange Server using TCP 135. The Outlook 2003
profile must be configured to use RPC over HTTP while that machine is
connected to the internal network and can access the Exchange Server via TCP
port 135.
To publish using FrontPage:
- While in FrontPage :
- Click on file->publish web
- Under: "Specify the location to publish your web to" enter
your domain name
- Http://www.yourdomain.com
- You can alternately enter your IP address, but since the IP address
may change in the future, it is not a recommended procedure.
- When asked for username and password, enter your domain name username
and password.
- Click on ok
To publish using ftp:
-
Use your favorite ftp program.
- If you don't have a favorite ftp program you can use Internet
Explorer 5.5
- You can also download shareware or freeware ftp programs.
- When
prompted for the ftp site enter: web.sorkincomputer.net
- Use
your domain name username and password when logging into the ftp site.
- Upload
your files.
You should have received your domain name username and password by mail
before your website became active. If you did not receive this, or
simply misplaced it, simply contact Sorkin Computer Service for a
replacement. You can Phone us at (714)739-9944, or email us at
.
If, while publishing your website using FrontPage, it prompts you for your
username and password several times, but your website DOES publish, then the
following may help. If your website does NOT publish, then the following
section is not for you and will not help.
FrontPage uses the settings from Internet Explorer to authenticate.
These settings should be checked first to make they are correct.
- Open Internet Explorer
- Select tools/internet options
- Select the Security tab
- Click on the "Globe" symbol (internet)
- Click on "Custom Level"
- Scroll down to the bottom under the "User Authentication - Logon"
section
- This may have a particular setting for your network, but in general the
"Automatic login only in intranet zone" should be checked. If the
"anonymous login" is checked, the problem described above may occur.
- Click "ok" twice to save and exit the dialog boxes.
- Close Internet Explorer, and attempt to publish to your web site.
- If the problem is not solved, repeat the above steps trying the
different options under the "logon" option.
If you still experience the problem, then the following might help.
It involves editing the registry. Incorrectly editing the registry can
cause serious system problems, including the inability to start your system.
If you do not feel comfortable editing the registry, DO NOT PROCEED, and seek
professional assistance.
The information is available directly from Microsoft Knowledge base,
article number
Q250376.
To resolve this problem, you must create a registry key to add the manual
proxy configuration option to FrontPage 2000.
To create the key, follow these steps:
- Close all open programs.
- Click Start and then click Run.
- In the Open box, type regedit and then click OK.
- Move to the following folder:HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared
Tools\Web Server Extensions
- Right-click the Web Server Extensions folder,
point to New, and then click Key.
- Name the new key "Web Extender Client" (Without the quotes).
- Right-click the Web Extender Client folder that you just created, point to New, and then click DWORD Value.
- Name the new DWORD Value "wecctlflags" (without the quotes).
- Right-click the wecctlflags value, and then click Modify.
- Type 2 in the Value data text box.
- Click OK.
- Quit the Registry Editor.
If you still have problems, or do not wish to edit the registry yourself, simply contact Sorkin Computer Service for
assistance. You can Phone us at (714)739-9944, or email us at
.
Sorkin Computer Service has many system services that allow secure
connections (ssl). In order to use these services you have to install
Sorkin's trusted root certificate.
Click here
for links to install the certificate.
In order to make use of SSL for email you must :
Install the trusted root certificate
The outgoing email server name must be
smtp.sorkincomputer.net on port 25
The incoming server name must be pop3.sorkincomputer.net on
port 995
You must check the "This server requires a secure connection
(SSL)" box
We use company or personal information for only one purpose, to contact you
in the course of normal business. We do not sell, give away, or let
anyone see or use any information that we may have collected about you.
We will however comply with law enforcement demands for information. We do not
compile any data or statistics or usage information from any data that we may
have. If you have any concerns about this please contact
us
so we can put your mind at rest. You may also peruse
Sorkin's Policies.
We are not in the business of censoring our customers, however; certain
online content has been determined to be contrary to the way we want to
conduct business. Therefore any content that is illegal, insightful, or
contributes to a criminal act is not allowed. Also, content that is
considered pornographic is not allowed. If you have any questions about
this please contact
. Please look at our company
policies.
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