This page displays an up-to-date listing of changes to our customer support web. We will also place notices here regarding system status, scheduled maintenance, or problems and work-a-rounds that may affect all customers. When problems are discovered, we will place a notice here, along with an estimate of when the problem will be fixed.

System Status


Web Service Online: No reported problems
Ftp Service Public Online: No reported problems Download only
Ftp Service Web Online: No reported problems
FrontPage Service Offline: This service has be phased out
Email (pop3) Online: No reported problems
Email (Smtp) Online: No reported problems
Email (Web based) Online: No reported problems
News Server Offline: Currently, there are no plans to bring this service online
Exchange Service Online: No reported problems
Direct SQL Access Offline: Available by request
SQL Server Online: No reported problems
MySql Server Online: No reported problems
Anti-Virus Service Online: No reported problems
Anti-Spam Service Online: No reported problems
Black/White list Service Offline: Currently, there are no plans to bring this service online
System Status Page Online: No reported problems
Dns Service Online: No reported problems
DataBase Services Online: No reported problems
Wireless Services Offline: There are plans to bring this service online in the future
SharePoint Services Offline:  Available by request
Faxing Services Offline: As of May, 2018 this service is no longer offered.
Remote Backup Service Online: No reported problems
Remote Disaster Recovery service Offline: There are plans to bring this service online in the near future
WordPress Services Online: No reported problems
VoIP Services Online: No reported problems
   

 

 

Scheduled Maintenance


All system services have scheduled maintenance windows described in the table below.

Scheduled Maintenance Times (PST)
Service Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Web/Ftp 1:30 - 1:45 1:30 - 1:45 1:30 - 1:45 1:30 - 1:45 1:30 - 1:45 00:00 - 4:00 00:00 - 4:00
Email/News 3:30 - 4:00 3:30 - 4:00 3:30 - 4:00 3:30 - 4:00 3:30 - 4:00 00:00 - 4:00 00:00 - 4:00
Databases 1:30 - 1:40 1:30 - 1:40 1:30 - 1:40 1:30 - 1:40 1:30 - 1:40 00:00 - 4:00 00:00 - 4:00
  • Services are normally operational during the weekend  maintenance times, but may without any other notice, be disrupted.

  • In addition to the weekday schedule listed above, there is a maintenance window from midnight to 4am where services may be disrupted if special maintenance is required.  Services are normally operational during this time, but may without any other notice, be disrupted.

  • Web activity logs are generated, and may be inaccessible, a few minutes before midnight, every night.

 

Service Status Updates


Status indicators legend:
    Status message, or outage during scheduled times.
    Minor Outage of a primary service outside of normally scheduled times.
    Major outage.

 

Current Known Problems

  • None

Next scheduled Down Time

  • Other than listed above, No downtime is currently scheduled outside of the normal maintenance window.

Friday, January 6th 2023

  • At 4:07am, during a severe lightning storm, facility power was overvoltaged, then single-phased, followed by lack of utility power. Several pieces of equipment were blown apart.  Servers initiated an orderly shutdown in response to the smoke and voltage problems.  Equipment was repaired, and servers were brought back online on generator power.  All services were restored by 5:10am.  Utility power was restored by 6pm, and generator bypass was disengaged at that time with no problem.

 Sunday, January 1st 2023

  • No status change

Thursday, December 8th 2022

  • At 5:04am a temperature sensor failure caused several servers to initiate a shutdown.  The problem was resolved and all services were completely restored by 5:40am.

Thursday, December 1st 2022

  • No status change

Tuesday, November 1st 2022

  • No status change

Saturday, October 1st 2022

  • No status change

Sunday, September 11th 2022

  • At 5:02pm a memory failure caused a primary server to fail.  The server was back online by 5:10pm.  Processing of incoming email was not affected.  The ability to pickup email was affected for several customers during the outage.  Some websites were down, as well as some routing services.  Full operation was restored by 5:15pm.

Thursday, September 1st 2022

  • No status change

Monday, August 1st 2022

  • No status change

Friday, July 1st 2022

  • No status change

Wednesday, June 1st 2022

  • No status change

Sunday, May 1st 2022

  • No status change

Friday, April 1st 2022

  • No status change

Tuesday, March 1st 2022

  • No status change

Tuesday, February 1st 2022

  • No status change

Saturday, January 1st 2022

  • No status change

Wednesday, December 1st 2021

  • No status change

Monday, November 1st 2021

  • No status change

Friday, October 1st 2021

  • No status change

Wednesday, September 1st 2021

  • No status change

Sunday, August 1st 2021

  • No status change

Thursday, July 1st 2021

  • No status change

Tuesday, June 1st 2021

  • No status change

Saturday, May 1st 2021

  • No status change

Thursday, April 1st 2021

  • No status change

Monday, March 1st 2021

  • No status change

Monday, February 1st 2021

  • No status change

Friday, January 1st 2021

  • No status change

Tuesday, December 1st 2020

  • No status change

Sunday, November 1st 2020

  • No status change

Thursday, October 1st 2020

  • No status change

Tuesday, September 1st 2020

  • No status change

Saturday, August 1st 2020

  • No status change

Wednesday, July 1st 2020

  • No status change

Monday, June 1st 2020

  • No status change

Friday, May 1st 2020

  • No status change

Wednesday, April 1st 2020

  • No status change

Sunday, March 1st 2020

  • No status change

Saturday, February 1st 2020

  • No status change

Wednesday, January 1st 2020

  • No status change

Sunday, December 1st 2019

  • No status change

Friday, November 1st 2019

  • No status change

Tuesday, October 1st 2019

  • No status change

Sunday, September 1st 2019

  • No status change

Thursday, August 1st 2019

  • No status change

Monday, July 1st 2019

  • No status change

Saturday, June 1st 2019

  • No status change

Wednesday, May 1st 2019

  • No status change

 

Wednesday, April 24th 2019

  • At approximately 9:16am, a fiber circuit went down.  The circuit transitioned its traffic to other circuits, but unfortunately some outbound email remained stuck in a queue.  The queue was manually cleared around 2:30pm and all remaining outbound email was processed within the hour. Incoming email was not affected nor delayed, all outbound email was processed, but some were delayed.  On Thursday, April 25th at approximately 9:52pm repairs to the circuit were finished and the circuit came back up.  Traffic transitioned back with no further problems.  During this outage, remote offsite backups were delayed.

Monday, April 1st 2019

  • No status change

Friday, March 1st 2019

  • No status change

Friday, February 1st 2019

  • No status change

Tuesday, January 1st 2019

  • No status change

Saturday, December 1st 2018

  • No status change

Thursday, November 1st 2018

  • No status change

Monday, October 1st 2018

  • No status change

Saturday, September 1st 2018

  • No status change

Wednesday, August 1st 2018

  • No status change

Saturday, July 21st 2018

  • This morning at 7:28 am, a memory failure caused the remote backup server to crash.  Because of this failure, processing of remote offsite backups did not occur.  The server was repaired, and by approximately 7am on 7/22/18 all queued offsite jobs were processed.

Sunday, July 1st 2018

  • No status change

Friday, June 1st 2018

  • No status changes

Tuesday, May 1st 2018

  • No status changes

Sunday, April 1st 2018

  • No status changes

Thursday, March 1st 2018

  • No status changes

Thursday, February 1st 2018

  • No status changes

Monday, January 1st 2018

  • No status changes

Wednesday, December 27th 2017

  • This morning at 7:53am, a fiber circuit went down.  Access to email was unstable until the backup line was enabled.  At approximately 10am all access to email was fully restored.  Unfortunately, the outage caused outgoing email to back up in a mail queue causing mail delivery delays.  By 8pm, all email in the queue was delivered.
  • The fiber service was finally restored on December 28th at 6:52pm.  Total fiber outage lasted for 34 hours and 59 minutes.
  • While the fiber circuit was down for over a day, email services were fully operational within 2 hours and all delayed email was delivered by 8pm.
  • Service will remain on backups until it has been determined that the fiber circuit is stable enough to be trusted.

Friday, December 1st 2017

  • No status changes

Wednesday, November 1st 2017

  • No status changes

Sunday, October 1st 2017

  • No status changes

Friday, September 1st 2017

  • No status changes

Tuesday, August 1st 2017

  • No status changes

Saturday, July 1st 2017

  • No status changes

Thursday, June 1st 2017

  • No status changes

Monday, May 1st 2017

  • No status changes

 Saturday, April 28th 2017

  • Updates to one Exchange server extended beyond normal maintenance hours.  This resulted in occasional handoff of email to the backup server up to 6:40am Saturday morning.  No mail was lost or unprocessed during this update.

Saturday, April 22nd 2017

  • Changes have been made to deprecate the use of all SSL protocols to access all servers.  These changes will take effect over the following week.  Several ciphers and hashes are being removed and reordered in accordance with safe practices.  TLS will of course be supported (until problems are found in those protocols).
  • Due to the above changes, older browsers may no longer function when connection is attempted.  In particular, Internet Explorer 6 will no longer be able to access our secure websites.  Internet Explorer 8 can be made to work, but TLS needs to be manually activated.  It is suggested that all clients upgrade to the latest version of their browser (Internet Explorer, Firefox, Chrome, etc).

Saturday, April 1st 2017

  • No status changes

Wednesday, March 1st 2017

  • No status changes

Wednesday, February 1st 2017

  • No status changes

Sunday, January 1st 2017

  • No status changes

Tuesday, January 3rd 2017

  • This afternoon between 1:18pm and 3:06pm, some services were disrupted intermittently and briefly.  No further information will be given due to the nature of the outage.

Sunday, January 1st 2017

  • No status changes

Thursday, December 1st 2016

  • No status changes

Tuesday, November 1st 2016

  • No status changes

Saturday, October 1st 2016

  • No status changes

Sunday, September 11th 2016

  • This evening between 7:35pm and 7:59pm, services were disrupted intermittently and briefly.  No further information will be given due to the nature of the outage.

Thursday, September 1st 2016

  • No status changes

Monday, August 1st 2016

  • No status changes

Sunday, July 24th 2016

  • A backup fiber line failed at 8:13pm.  The circuit was repaired and fully operational at 12:23am (3 hours 50 minutes).  No services were affected.

Friday, July 8th 2016

  • At 1:27pm a generator failed to produce power during a scheduled outage, several servers lost power.  The equipment was repaired and most services were restored by 1:32pm. (Outage lasted for 5 minutes). Some website servers did not restart immediately but were repaired, all but one server were fully operational by 2:17pm. (Website outage lasted for 50 minutes).  The last server (a backup server) was rebuilt and put back online Sunday, at approximately 2am.  Being a backup server, it did not affect any operations.

Friday, July 1st 2016

  • No status changes

Thursday, June 9th 2016

  • This morning at 8:24am, spam detection on one incoming mail server failed.  Services were fully restored at 11:03am.

Wednesday, June 1st 2016

  • No status changes

Sunday, May 1st 2016

  • No status changes

Friday, April 1st 2016

  • No status changes

Tuesday, March 1st 2016

  • No status changes

Monday, February 1st 2016

  • No status changes

Friday, January 1st 2016

  • No status changes

Tuesday, December 1st 2015

  • No status changes

Sunday, November 1st 2015

  • No status changes

Thursday, October 1st 2015

  • No status changes

Saturday, September 5th 2015

  • At approximately 7:25pm a power distribution panel had a catastrophic failure.  The equipment was replaced and the area cleaned up within 4 hours.  All services were fully restored by 11:50pm.  This failure affected all services.

Tuesday, September 1st 2015

  • No status changes

Saturday, August 1st 2015

  • No status changes

Wednesday, July 1st 2015

  • No status changes

Monday, June 1st 2015

  • No status changes

Friday, May 1st 2015

  • No status changes

Wednesday, April 1st 2015

  • No status changes

Sunday, March 1st 2015

  • No status changes

Sunday, February 1st 2015

  • No status changes

Thursday, January 1st 2015

  • No status changes

Monday, December 1st 2014

  • No status changes

Saturday, November 1st 2014

  • No status changes

Wednesday, October 1st 2014

  • No status changes

Monday, September 1st 2014

  • No status changes

Friday, August 1st 2014

  • No status changes

Tuesday, July 1st 2014

  • No status changes

Sunday, June 1st 2014

  • No status changes

Thursday, May 1st 2014

  • No status changes

Tuesday, April 1st 2014

  • No status changes

 Monday, March 3rd 2014

  • All services were fully restored at 10:45am

Saturday, March  1st 2014

  • This afternoon at 3:54pm a primary network connection failed.  The failure was ultimately caused by inclement weather; heavy rains caused flooding in an underground vault coupled with a lightening strike caused widespread outages.  Equipment as well as actual distributions lines were damaged as a result of the flooding and lighting strike.  Verizon was unable to restore full service until Monday morning, March 3rd, at 10:45am.  During this outage our backup lines took over email functions.  A few users were unable to access their email via their Smartphone or iPad during this period, however Webmail, POP, and SMTP remained online throughout the outage.  No email was lost or delayed.  This outage lasted 1 day, 18 hours, and 51 minutes.
  • Most of our web site customers were affected by this outage as well.  Full functionality was restored to all services on Monday March 3rd at 10:45am.

Saturday, March 1st 2014

  • No status changes

Saturday, February 8th 2014

  • This morning, a misconfigured router caused a problem accessing email and some web sites.  Only the ability to pickup email was affected, receiving incoming email, or the ability to send email was not affected.  The outages were from 7:15am through 8:17am, and again from 8:42am through to 10:30am.

Saturday, February 1st 2014

  • No status changes

Wednesday, January 1st 2014

  • No status changes

Thursday, December 5th 2013

  • An update from last night failed to install properly this morning.  Some websites were slow to respond from 8:09am through to 8:59am.  The fastest solution was to reboot the affected server.  This reboot affected some websites which were down for 12 minutes (9:00am through to 9:12am).  All services were operating properly by 9:12am.

Sunday, December 1st 2013

  • No status changes

Friday, November 1st 2013

  • No status changes

Tuesday, October 1st 2013

  • No status changes

Sunday, September 1st 2013

  • No status changes

Thursday, August 1st 2013

  • A backup mail server went offline from 12:54pm to 1:04pm. A slight delay in sending email might have occurred for mail that was in process at the time the server went offline.

Monday, July 1st 2013

  • No status changes

Saturday, June 1st 2013

  • No status changes

Wednesday, May 1st 2013

  • A stalled process caused a delay in sending outbound faxes as well as some outgoing emails.  Emails and faxes were not lost but were delayed up to 8 hours.  Email users were notified via a Delay Notification, Fax users received no notification.

Monday, April 15th 2013

  • This evening at 5:20 pm, a power distribution system died causing an outage that affected several services.  All services were completely restored by 6:01pm.  Email was not affected by this disruption.

Friday, March 1st 2013

  • No status changes

Friday, February 1st 2013

  • No status changes

Tuesday, January 1st 2013

  • No status changes

Saturday, December 1st 2012

  • No status changes

Thursday, November 1st 2012

  • No status changes

Monday, October 1st 2012

  • No status changes

Saturday, September 1st 2012

  • No status changes

Wednesday, August 1st 2012

  • No status changes

Sunday, July 1st 2012

  • No status changes

Friday, June 1st 2012

  • No status changes

Tuesday, May 1st 2012

  • No status changes

Sunday, April 1st 2012

  • No status changes

Thursday, March 1st 2012

  • No status changes

Thursday, February 9th 2012

  • This morning, at 7:11am, a DS3 dropped causing outages that affected the ability to receive email, and access some websites.  Incoming and outgoing fax service was also affected. The circuit was back up at 8:26am.  While incoming email was not affected, the ability to pickup new email was affected.

Wednesday, February 1st 2012

  • No status changes

Sunday, January 1st 2012

  • No status changes

Monday, December 12th 2011

  • This past weekend a scheduled network update occurred that updated some of the mail servers.  Some settings were improperly updated that caused some outbound email to be bounced back.  The settings have been corrected and should for the most part take effect immediately, but can take up to 24 hours to fully propagate throughout the internet.  Users were notified when any outbound emails were not properly received.  Incoming email was not affected.

Thursday, December 1st 2011

  • No status changes

Tuesday, November 1st 2011

  • No status changes

Saturday, October 1st 2011

  • No status changes

Thursday, September 1st 2011

  • No status changes

Monday, August 1st 2011

  • No status changes

Friday, July 1st 2011

  • No status changes

Saturday, June 25th 2011

  • Today, at 6:04pm, Verizon dropped a primary network line causing an area wide outage.  This outage affected the ability of customers to pick up email, and caused some web sites to become unresponsive.  Incoming and outgoing email was not affected. The outage lasted until 11:49pm.

Wednesday, June 1st 2011

  • No status changes

Sunday, May 1st 2011

  • No status changes

Friday, April 1st 2011

  • No status changes

Tuesday, March 1st 2011

  • No status changes

Tuesday, February 1st 2011

  • No status changes

Saturday, January 1st 2011

  • No status changes

Wednesday, December 1st 2010

  • No status changes

Wednesday, November 24th 2010

  • Due to inclement weather, all primary circuits dropped offline at 8:49am.  The problem was a widespread outage that affected many Verizon customers.  Verizon repaired the problem and service was restored at 10:20am.  Incoming and outgoing email was not affected, but the ability to pickup email was affected.  Most web services were also affected by this outage.

Monday, November 1st 2010

  • No status changes

Friday, October 1st 2010

  • No status changes

Wednesday, September 1st 2010

  • No status changes

Sunday, August 1st 2010

  • No status changes

Thursday, July 1st 2010

  • No status changes

Tuesday, June 1st 2010

  • No status changes

Thursday, May 6th 2010

  • A primary router failed tonight at 9:53pm.  This failure affected some customers ability to pick up email. Some outbound email was delayed. The server was repaired and was fully operational before the end of the normal maintenance window.

Saturday, May 1st 2010

  • No status changes

Thursday, April 1st 2010

  • No status changes

Monday, March 1st 2010

  • No status changes

Monday, February 1st 2010

  • No status changes

Friday, January 1st 2010

  • No status changes

Tuesday, December 1st 2009

  • No status changes

Sunday, November 1st 2009

  • No status changes

Thursday, October 1st 2009

  • No status changes

Tuesday, September 1st 2009

  • No status changes

Saturday, August 1st 2009

  • No status changes

Monday, July 1st 2009

  • A backup line failed today when Verizon lost a major fiber line.  The Verizon outage caused many customers to lose 911 service as well as telephone and internet service.  Since this only affected a backup circuit, no services were affected by this outage.  The outage was from 9:58am through to 3:52pm.

Wednesday, July 1st 2009

  • No status changes

Thursday, June 4th 2009

  • Primary services were taken offline for approximately 5 minutes while required hardware upgrades were installed.  This was a scheduled outage that was not able to be performed during the normal maintenance window.  Services were offline between 6:57pm and 7:02pm.  Incoming mail was not disrupted, but the ability to check mail was impacted during the upgrade.

Monday, June 1st 2009

  • No status changes

Friday, May 1st 2009

  • No status changes

Wednesday, April 1st 2009

  • No status changes

Sunday, March 1st 2009

  • No status changes

Thursday, February 19th 2009

  • Faxing services (incoming and outgoing) were interrupted today at approximately 2:38am.  Services were restored by 3:07pm.  Outgoing faxes were queued and sent upon system restore, incoming faxes during this time period received either a busy or no answer signal.

Sunday, February 1st 2009

  • No status changes

Friday, January 30th 2009

  • All primary circuits dropped offline at 1:59pm.  The problem was a widespread outage that affected many customers.  Verizon repaired the problem and service was restored at 2:36pm.  Incoming and outgoing email was not affected, but the ability to pickup email was affected.  Most web services were also affected by this outage.

Thursday, January 1st 2009

  • No status changes

Monday, December 1st 2008

  • No status changes

Tuesday, November 24th 2008

  • While servicing a backup data line, Verizon engineers found a potential problem with a primary line.  It was decided to manually transfer data traffic to another circuit while repairs were made on the primary line.  This change over resulted in an interruption of service at 8:59am lasting for 7 minutes.  After repairs were completed, service was again interrupted at 9:19am for 3 minutes while the primary circuit was manually placed back into service.

Saturday, November 1st 2008

  • No status changes

Wednesday, October 1st 2008

  • No status changes

Monday, September 1st 2008

  • No status changes

Monday, August 25th 2008

  • Verizon dropped a primary line at 12:58pm.  Backup lines picked up within 45 seconds.  During that 45 seconds period, connections were dropped.  Incoming email was not affected.

Friday, August 15th 2008

  • A primary core router failed this morning causing outages for several key services.  A backup unit was installed.  All services are currently back online.  The cause of the failure is currently unknown.

Friday, August 1st 2008

  • No status changes

Tuesday, July 1st 2008

  • No status changes

Sunday, June 1st 2008

  • No status changes

Sunday, May 25th 2008

  • This morning, during the normally scheduled maintenance window, a major update to the anti-virus and anti-spam engines was performed.  While the old anti-spam engine was phased out, and the new anti-spam engine was installed, there were intermittent times between 1am and 4am where the incoming emails were not scanned for spam.  Unfortunately this was unavoidable.  The new anti-spam engine is now installed and working properly and has been updated to include phishing detection as well.  More information on some of the new features will be forthcoming.  Anti-virus detection was not interrupted.     

Thursday, May 1st 2008

  • No status changes

 

Monday, April 28th 2008

  • At 3:42am, an inline mail server queue stopped forwarding email.  While this queue continued to receive email, it did not forward any of that email to individual mailboxes.  The problem was noticed at 7:45am and resolved at 8:10am.  Email that was backed up in the queue was delivered over the next 15 minutes.  During the resolution period, the ability to pickup and send email was briefly interrupted while the problem was resolved.  No email was lost, but was delayed.  Steps will be taken so that future, similar problems will be detected in a timelier manner.  We apologize for any inconvenience this has caused.

 

Saturday, April 26th 2008

  • At exactly 1:00pm today, a large OC12 Verizon circuit went down. This affected about 1/2 of the cities phone and digital customers, including our primary and failover data lines.  While our backup lines were still operational, the outage affected the ability of most users to pick up their email, and access web sites.  Incoming email automatically routed to the backup line so no incoming or outgoing email was affected.  At 3:27pm, Verizon affected repairs.  All services resumed after the circuit repair.  Total outage time was 2 hours, 27 minutes.

Tuesday, April 1st 2008

  • No status changes

Saturday, March 1st 2008

  • No status change

Wednesday, February 13th 2008

  • Early this morning it appears that an anti-virus update failed on a backup computer.  This caused all outgoing emails sent through that particular server to have empty content (the email body was blank).  Since the problem only occurred on email sent through the backup server, it is unknown at this time as to how many emails were affected.  In order to repair the problem, and verify proper operation, all of the mail servers were restarted causing intermittent outage between 10:06am and 10:17am.  The problem was resolved by 10:17am

 

Wednesday, January 16th 2008

  • At 2:26pm the fax lines experienced a failure.  The problem caused incoming and outgoing fax calls to receive a busy signal.  The problem was found to be in the Verizon equipment.  Verizon repaired the problem and normal faxing operations resumed at 3:17pm.

Tuesday, January 1st 2008

  • No status changes

Saturday, December 1st 2007

  • No status changes

Thursday, November 1st 2007

  • No status changes

Monday, October 1st 2007

  • No status changes

Saturday, September 1st 2007

  • No status changes

Wednesday, August 1st 2007

  • No status changes

Sunday, July 1st 2007

  • No status changes

Friday, June 1st 2007

  • No status changes

Thursday, May 10th 2007

  • At approximately 1:00am a primary line became intermittent.  The problem was found, and resolved. The line became stable at 5:13am. The intermittent line cause brief outages for some email and web customers.

Tuesday, May 1st 2007

  • No status changes

Saturday, April 21st 2007

  • At 2:20pm this afternoon, a backup line failed.  Since this is a backup line, no primary services are affected.  Information will be displayed here when the line becomes available again.
  • As of 4:54pm the backup line is once again in operation

Sunday, April 1st 2007

  • No status changes

Thursday, March 1st 2007

  • No status changes

Thursday, February 1st 2007

  • No status changes

Monday, January 1st 2007

  • No status changes

Sunday, December 31st 2006

  • Due to a high volume of a variety of new viruses, an unusually large amount of virus updates needed to be performed, necessitating a system restart.  Normally these restarts can be done after hours, but due to the large amount of detection updates it was decided to restart the system during normal operating hours.  Mail retrieval was interrupted at 3:25pm for approximately 15 minutes.  A spam filter upgrade failed during the restart and spam filtering was not operational until repairs were made during normal maintenance hours.  Anti-virus detection was never interrupted.
  • 12:30am: Spam detection is now operational

Friday, December 1st 2006

  • No status changes

Wednesday, November 1st 2006

  • No status changes

Sunday, October 1st 2006

  • No status changes

Friday, September 1st 2006

  • No status changes

Tuesday, August 1st 2006

  • No status changes

Saturday, July 22nd 2006

  • At approximately 3:05am today, a Verizon circuit went down.  This circuit failure caused many Verizon customers  in this region to be without phone or digital service for several hours.  Service was intermittent throughout the morning hours as Verizon crews worked to repair the circuits.  The circuit failure caused intermittent web site access and email access.  The circuits were officially fully operational at 5:30pm, although full service was actually restored several hours prior.  Incoming email was not affected, nor was fax service.

Saturday, July 1st 2006

  • No status changes

Thursday, June 8th 2006

  • At approximately 2:00pm today, a server failed causing outages on some web sites.  Full functionally was restored  at 4:24pm.

Thursday, June 1st 2006

  • No status changes

Saturday, May 27th 2006

  • During normally scheduled maintenance this morning, a problem was (finally) detected on one of the routers.  At 3:04am today, the router was removed from service.  Being that the problem was found early on a weekend, the decision was made to repair the router instead of replacing it.  During the day services were interrupted briefly while the router was repaired, initialized, and brought back into service.  Full functionality was restored by 2:59pm Saturday.  The problem that was finally detected was the initial cause of the problem dated 3/26/06.

Monday, May 1st 2006

  • No status changes

Saturday, April 1st 2006

  • No status changes

Sunday, March 26th 2006

  • At 8:22am today, a router failed to re-initialize itself during self test.  This caused outages on several services.  Full functionally was restored to all services at 12:27pm.  Incoming and outgoing email was not affected.  At approximately 1:35pm the router was restarted again resulting in an additional 8 minute downtime on selected services.  The initial cause is still being investigated.  This failure is not related to the equipment upgrade performed last week.
  • Update (5/27/06): The initial caused was finally determined after exhaustive weekly diagnostics performed during normal scheduled maintenance.  The problem was tracked down to a intermittently failing module.  The module has been replaced.

Saturday, March 18th 2006

  • A scheduled upgrade was performed between 2:35pm and 3:15pm.  Service was briefly and intermittently interrupted during this upgrade.  Although a vast majority of the upgrade was completed, there is still more to do.  More information will be posted here when it becomes available.

Friday, March 10th 2006

  • A scheduled upgrade was attempted between 6:45pm and 8:45pm.  Service was briefly interrupted during this upgrade.  Unfortunately the upgrade was not completed and will be rescheduled for later on this month.  The upgrade will be scheduled after normal business hours, and service will be briefly interrupted once again while the upgrade is attempted.  More information will be posted here when it becomes available.

Wednesday, March 1st 2006

  • No status changes

Thursday, February 9th 2005

  • At 10:27am today, a router failed disabling access to several services.  The router was replaced and all services were accessible by 11:53am.  The ability to pickup email was affected.  Incoming and outgoing email was not affected.

Wednesday, February 1st 2006

  • No status changes

Monday, January 23rd 2005

  • As it was almost 2 months ago, no explanation was given today when Verizon dropped a line from 2:12pm to 4:02pm.  The line "mysteriously" came back once again.
    The ability to pickup email was affected.  Incoming and outgoing email was not affected.  Some web sites were affected.

Sunday, January 1st 2006

  • No status changes

Thursday, December 1st 2005

  • No status changes

Thursday, November 10th 2005

  • No explanation was given today when Verizon dropped a line from 2:18pm to 4:35pm.  The line "mysteriously" came back before the trouble ticket was processed.  The ability to pickup email was affected.  Incoming and outgoing email was not affected.  We are unable to investigate the cause, as Verizon has not admitted there was a problem.

Tuesday, November 1st 2005

  • No status changes

Thursday, October 27th 2005

  • A configuration problem at Verizon (due to the move of their equipment on Tuesday) necessitated the reprogramming of several router affecting the circuits that we have.  This morning, for a couple of minutes at a time (while they were reprogramming), connection speed was affected.  We are suspecting that short, intermittent, outages, or "slowness", may occur throughout the morning while they finalize the changes to their equipment.

Wednesday, October 26th 2005

  • 7:40am - All services are operational and all customers have been moved back onto the primary email servers.

Wednesday, October 26th 2005

  • The ability to pickup email was affected for approximately 15 minutes this morning at 7:35am while we switched customers back on to the main email server.  No email was lost, nor was incoming email affected.

Wednesday, October 26th 2005

  • Access to most web sites was affected last night between 6:11pm and 6:24am this morning.  The ability to pickup or send email was not affected.  Incoming email was not affected.  We are investigating the cause of this outage but suspect It was caused by Verizon's earlier equipment move.  More information will be posted here when it becomes available.  Update: Verizon admitted that they had incorrect records in their router.  As a result of this error, when an automatic internal audit was performed, the router was reset to the incorrect settings.  The problem was a direct result of the equipment move (their equipment, not ours) yesterday.

Tuesday, October 25th 2005

  • An announced scheduled outage went beyond the announced time of between 6am and 9am today.  The ability to pickup email, as well as access most web sites, was affected.  The outage, which was supposed to last no more than 30 minutes, lasted from 6:48am until 10:45am.  This outage was caused by Verizon moving equipment at their site.  The equipment that Verizon moved was not at our site, and we had nothing to do with the equipment, the move, or the scheduling, unfortunately it affected us none the less. Incoming email as well as the ability for most customers to send email was not affected.

Saturday, October 1st 2005

  • No status changes

Thursday, September 1st 2005

  • No status changes

Wednesday, August 24th 2005

  • A configuration problem on one of the email servers caused "unable to relay for..." errors when attempting to send email.  The problem was only on one server and therefore would only have affected some users, some of the time.  Incoming email was not affected.  This problem has been corrected.  We apologize for any inconvenience that this has caused.

Friday, August 5th 2005

  • Early this afternoon Edison dropped power to over 1180 customers including us.  Our battery backup units properly engaged and supplied power to the servers and related equipment for most of the afternoon until approximately 4:43pm when, after a backup generator previously failed to engage to pickup the load, they could no longer supply power to all of the systems.  Service to all major server functions (email, web, sql, dns, etc.) was interrupted until approximately 6:38pm.  Total system outage time was 1 hour and 55 minutes.  We apologize for this outage and are taking steps to insure that our backup generator will properly engage in the future.

Monday, August 1st 2005

  • No status changes

Friday, July 1st 2005

  • No status changes

Wednesday, June 1st 2005

  • No status changes

Wednesday, May 11th 2005

  • A Verizon line went down affecting a large area including us.  The ability to collect and send email as well as the ability to access web sites was affected.  Incoming email was not affected, no email was lost during this outage.  This outage lasted for 42 minutes from 11:01am until 11:43am.  Verizon has resolved the problem.

Sunday, May 1st 2005

  • No status changes

Wednesday, April 20th 2005

  • An upstream provider had intermittent problems with one of their digital circuits.  This cause intermittent connection problems with various services within a 90 minute window from approximately 2:30pm until 4:00pm.  The phone company has assured us that these problems have been resolved.

Friday, April 1st 2005

  • No status changes

Saturday, March 5th 2005

  • Usage statistics on some web sites have not been updated properly.  This problem has now been corrected.

Tuesday, March 1st 2005

  • No status changes

Tuesday, February 1st 2005

  • No status changes

Saturday, January 1st 2005

  • No status changes

Wednesday, December 1st 2004

  • No status changes

Friday, November 19th 2004

  • This morning starting at approximately 9:00am, some customers were unable to access their email.  At approximately 10:00am the decision was made to drop the primary server for repairs.  Full email functionality to all customers was restored before 11:00am.  Incoming email was not affected, and no email was lost.  The primary server will be put back into service during the normal maintenance period to avoid further customer outages.

Thursday, November 18th 2004

  • Today, at Approximately 7:28am this morning a digital circuit went down for 15 minutes.  This dropped line created the inability to pickup or check email.  Incoming email was not affected, and no email was lost.

Monday, November 1st 2004

  • No status changes

Friday, October 1st 2004

  • No status changes

Friday, September 10th 2004

  • Today at approximately 11:30 a huge amount of incoming spam email (approximately 10GB and tens of thousands of emails) attempted to swamp one of our mail servers.  Rather than have the system slow down to a crawl to process these malicious emails, the decision was made to shut down the email server to protect it.  This shutdown lasted approximately 12 minutes while we took steps to block the incoming swarm.  No email was lost during this procedure.

Wednesday, September 1st 2004

  • No status changes

Tuesday, August 17th 2004

  • Today at approximately 3:31am there was a problem which caused one of the mail servers to run slow.  This problem affected the speed at which a user was able to receive email.  The problem was corrected and all services resumed at normal speed by 6:30am. 

Tuesday, August 10th 2004

  • Today at approximately 11:07am there was a problem with one of the mail servers.  The ability to pickup email was affected.  The problem was corrected and all services resumed by 11:40am.  Incoming and outgoing email was not affected. 

Sunday, August 1st 2004

  • No status changes

Thursday, July 1st 2004

  • No status changes

Wednesday, June 30th 2004

  • Today at approximately 1:17pm, Verizon decided to "test" one of our digital circuits.  This "test" caused the line to go down for approximately 45 minutes, it came back up for about 20 minutes, then dropped twice more before 3:11pm.  After 3:11pm the line has been stable.  This interruption of service caused customers to be unable to look at, or send email.  This did not affect any incoming email, and no email was lost.  We apologize for this interruption of service.

Tuesday, June 1st 2004

  • No status changes

Saturday, May 1st 2004

  • No status changes

Saturday, April 3rd 2004

  • A planned system outage occurred at 9:38am until 9:47am.  The outage was slightly longer than anticipated (5 minutes was planned, it took 9 minutes).  This outage was the result of a change-over and upgrade of one of our digital circuits.

Thursday, April 1st 2004

  • System access was disrupted today from 3:18pm until 3:34pm when our upstream provider had a power failure on some critical systems.  All services were restored within 16 minutes.  Incoming and outgoing email was not affected.

Monday, March 1st 2004

  • No status changes

Saturday, February 28th 2004

  • System upgrades have proceeded on schedule.  More downtime during the normal maintenance window (midnight to 4am) will occur each weekend, as well as weekdays (between midnight and 4am) this month and next.

Saturday, February 21st 2004

  • System upgrades have proceeded on schedule.  More downtime during the normal maintenance window (midnight to 4am) will occur each weekend, as well as weekdays (between midnight and 4am) this month and next.

Sunday, February 15th 2004

  • System upgrades have proceeded on schedule.  More downtime during the normal maintenance window (midnight to 4am) will occur each weekend, as well as weekdays (between midnight and 4am) this month and next.

Sunday, February 1st 2004

  • No status changes

Sunday, January 25th 2004

  • The scheduled maintenance downtime lasted 90 minutes less than expected.  All systems were back online 20 minutes ahead of schedule.

Thursday, January 1st 2004

  • No status changes

Monday, December 1st 2003

  • No status changes

Monday, November 3rd 2003

  • A router problem with an upstream provider created a connectivity problem for some of our customers.  The outage affected some services, for some customers, and lasted from approximately 11:00am until 11:30am.

Saturday, November 1st 2003

  • No status changes

Saturday, October 4th 2003

  • Information: The digital circuit that had dropped yesterday has been restored and all services that had been moved over to the backup systems have been moved back.

Friday, October 3rd 2003

  • A digital circuit was re-routed today at 12:37pm by Verizon with no advanced warning.  Although Verizon claimed that it would be down for less than 1 minute, it remained down for approximately 24 hours.  Services affected by this line outage were automatically picked up by the backup systems.  This change over of services caused a delay in sending some email.  No delays in receiving or picking up email occurred, no email was lost.
    The line outage also affected the ability of VPN customers to connect, the VPN services were re-routed within approximately 3 hours of the line re-route.

Wednesday, October 1st 2003

  • No status changes

Monday, September 15th 2003

  • A Verizon fiber line went down today at approximately 3:30pm.  This caused failure to connect to many of the services we provide.  The outage lasted for approximately 1 hour. No email was lost, however customers may have experienced a delay in the ability to send email.  Incoming email was not affected.  We apologize for any inconvenience and we are continually working with Verizon to ensure this type of outage doesn't happen again.

Monday, September 1st 2003

  • No status changes

Monday, August 11th 2003

  • This past weekend saw the release of a new worm across the internet.  In order to combat the spread of this internet worm, internet providers across the country started to block specific port numbers that this worm uses.  Unfortunately, the blockage of these ports has caused problems for many of our customers.  Some internet providers have re-opened these ports, others have not, some will never re-open these ports.  We are working on a "work-around solution" to this problem.  The problem is not related to any service that Sorkin Computer is providing.  Sorkin Computer is not blocking any ports, nor has any service been discontinued or changed.

Friday, August 1st 2003

  • No status changes

Tuesday, July 1st 2003

  • No status changes

Sunday, June 1st 2003

  • No status changes

Wednesday, May 14th 2003

  • Update:  The outages that occurred on May 12th, April 30th, and April 26th were all related to the same failure.  Although Verizon had assured us that the problem was fixed at the end of April, it obviously was not.  Verizon has been working hard to track the problem down and resolve the problem once and for all.  In the next few days, as part of the process to finally resolve this issue, Verizon will be turning off network equipment between 45 minutes and 2 hours at approximately 3am. This disruption will cause a failure to connect to one or more of the services during this time.  The equipment will be brought back online before 5am regardless.  Thank you for your understanding in this matter.

Monday, May 12th 2003

  • System access was disrupted this morning at approximately 4:10am when a Verizon line went down.  Unfortunately this outage lasted until approximately 10:50am.  Incoming and outgoing email was not affected.

Thursday, May 1st 2003

  • No status changes

Wednesday, April 30th 2003

  • System access was disrupted this morning at approximately 7:00am when a Verizon line went down.  Unfortunately this outage lasted until approximately 9:55am.  Incoming and outgoing email was not affected.

Saturday, April 26th 2003

  • From 1:01am until approximately 9:04am Saturday morning, incoming traffic was extremely slow causing delays in accessing email and web pages.  Incoming and outgoing email was not affected.  This issue has been resolved.  Additionally, the backup link to webmail was found to be inoperable, this has now been resolved as well.

Tuesday, April 1st 2003

  • No status changes

Saturday, March 1st 2003

  • No status changes

Monday, February 10th 2003

  • Some clients were unable to logon to send email.  This effectively blocked these clients from sending email.  This condition effected different clients at different times, for different lengths of time, between 6:06am and 10:47am.  This issue has now been resolved.

Saturday, February 1st 2003

  • No status changes.  Beginning February 1st, the maintenance window for the weekends have been changed to: Midnight until 4:00am.

Saturday, January 25th 2003

  • Beginning Saturday, February 1, 2003.  The weekend maintenance window will be extended from midnight until 4:00am.  Other than during the normal maintenance windows, there is no scheduled downtime for any service.

Wednesday, January 22nd 2003

  • Exchange customers who access the exchange server using outlook, experienced an intermittent problem today.  This problem manifested itself as an "invalid page fault" in module: rundll or kernel32, or rpc on the client machine.  Once the client machine received this error, it would consistently fail.  Only exchange customers, using outlook, experienced this problem.  This problem has been resolved.

Wednesday, January 8th 2003

  • Outgoing email was briefly interrupted today from 1:56pm until 1:58pm.  Email sent during that period was delayed for approximately 15 minutes and then re-queued.  A non-delivery notice (NDR) was sent to the sender indicating a "configuration error", but after the 15 minute delay, all email was sent.  Incoming email was not affected during this period.

Wednesday, January 1st 2003

  • No status changes

Monday, December 2nd 2002

  • A digital circuit was intermittent this holiday weekend causing intermittent and failed service.  The digital circuit was finally replaced on Monday, Dec 2 at 9:17 am.    We are sorry for any inconvenience this may have caused.

Sunday, December 1st 2002

  • No status changes

Friday, November 1st 2002

  • No status changes

Monday, October 14th 2002

  • Exchange services were down from midnight until 3:45pm.  A configuration problem was detected and repaired.  Pop3 and SMTP services were up during this period, as well as Web Based email.  No email was lost or delayed during this period.

Tuesday, October 1st 2002

  • No status changes

Thursday, September 19th 2002

  • Web Based email is up and running.

Monday, September 16th 2002

  • Virus checking for email was interrupted from 9:42pm to 9:53pm.  Any email received between these times should be handled accordingly.  Email service was intermittent from 9:53pm until 7:58am.  We are sorry for any inconvenience this may have caused.  Web Based email has been temporally stopped.

Tuesday, September 3rd 2002

  • Web based, email access service was disrupted this morning .  We are sorry for any inconvenience this may have caused.  No other services were affected.

Sunday, September 1st 2002

  • No status changes

Wednesday, August 21st 2002

  • System access was disrupted this morning at approximately 5:00am today when a Verizon fiber line went down.  Unfortunately this outage lasted until approximately 2:10pm.  We are sorry for any inconvenience this may have caused.

Thursday, August 1st 2002

  • No status changes

Monday, July 1st 2002

  • No status changes

Saturday, June 1st 2002

  • No status changes

Wednesday, May 1st 2002

  • No status changes

Wednesday, April 10th 2002

  • System access was disrupted this morning for approximately 40 minutes when a primary gateway went down.  We are sorry for any inconvenience this may have caused.

Monday, April 1st 2002

  • No status changes

Friday, March 1st 2002

  • No status changes

Monday, February 11th 2002

  • The public ftp upload site has been disabled until further notice, due to abuse.  Downloads are still available.

Monday, February 4th 2002

  • The ability to send email (SMTP) was affected for approximately one hour between 4:29pm and 5:31pm.  The ability to receive email (POP3) was not affected.  We are sorry for any inconvenience this may have caused.  No email was lost during this period.

Friday, February 1st 2002

  • No status changes

Tuesday, January 1st 2002

  • No status changes

Saturday, December 1st 2001

  • No status changes

Thursday, November 1st 2001

  • No status changes

Monday, October 1st 2001

  • No status changes

Saturday, September 1st 2001

  • No status changes

Friday, August 31st 2001

  • Email was up and down for several hours between 2:30am and 9:30am.  We are sorry for any inconvenience this may have caused.  No email was lost during this period.

Friday, August 24th 2001

  • Due to the release of a new security update, several of the servers had to be shutdown for installation of this security patch.  All services were affected during this upgrade.  Hardware upgrades were performed as well during this downtime.  Most services were down for approximately 40 minutes starting at 12:30am. 

Wednesday, August 1st 2001

  • No status changes

Sunday, July 1st 2001

  • No status changes

Friday, June 1st 2001

  • No status changes

Tuesday, May 15th 2001

  • The normal maintenance window for this morning had to be extended one hour.  We are sorry for any inconvenience this may have caused.  

Tuesday, May 1st 2001

  • No status changes

Sunday, April 22nd 2001

  • The normal maintenance window for this morning had to be extended one hour.  We are sorry for any inconvenience this may have caused.  

Sunday, April 15th 2001

  • Ftp, Web, and Mail services were interrupted today at 3:30am for 12 minutes.  This was a scheduled event. 

Sunday, April 1st 2001

  • No status changes

Thursday, March 1st 2001

  • No status changes

Thursday, February 1st 2001

  • No status changes

Wednesday, January 17th 2001

  • Web and Mail services were interrupted today at 1:57pm for 90 seconds.  

Monday, January 1st 2000

  • No status changes

Friday, December 8th 2000

  • Friday, December 8th from 12:01am to 4:00am PST, Web and mail services will be intermittent.  Mail service may be down for up to 2 hours between these hours.  Any email sent or received will be delayed, but not lost.

Friday, December 1st 2000

  • No status changes

Thursday, November 2nd 2000

  • Web and Mail service was interrupted today at 7:02pm for 90 seconds.  A faulty power supply was detected and replaced, causing the interruption.

Wednesday, November 1st 2000

  • No status changes

Wednesday, August 23rd 2000

  • Web and Mail Service will be intermittent during between 1:00am and 1:10am PST.

Saturday, August 5th 2000

  • Web and Mail Service will be intermittent during normal maintenance window.   Please do not do any web updates between 1:00am and 3:00am PST.
  • Web based email is online and available for those customers with this service.

Tuesday, August 1st 2000

 

Monday, July 31st 2000

  • Public ftp site is currently under remodel.  New site should be up by 8/4/00
  • Ftp for Web is not affected.

 

Thursday, July 27th 2000

  • Customer support web placed on-line
  • Virus protection available for all email customers
    • Request information:
  • Exchange Service available
 

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Questions, problems, or broken links, regarding this web site should be directed to
Copyright 2000..2008 Sorkin Computer Service,  Torrance CA.  90503. All rights reserved.

 Sorkin Computer Service
310-540-6333

All products mentioned are registered trademarks or trademarks of their respective companies.

Questions, problems, or broken links, regarding this web site should be directed to
Copyright 2000..2014 Sorkin Computer Service,  Torrance CA.  90503. All rights reserved.

 Sorkin Computer Service
310-540-6333