This page displays an up-to-date listing of changes to our customer
support web. We will also place notices here regarding system status, scheduled
maintenance, or problems and work-a-rounds that may affect all customers. When
problems are discovered, we will place a notice here, along with an estimate of
when the problem will be fixed.
System Status
| Web Service |
Online: No reported problems |
| Ftp Service Public |
Online: No reported problems Download only |
| Ftp Service Web |
Online: No reported problems |
| FrontPage Service |
Offline: This service has be phased out |
| Email (pop3) |
Online: No reported problems |
| Email (Smtp) |
Online: No reported problems |
| Email (Web based) |
Online: No reported problems |
| News Server |
Offline: Currently, there
are no plans to bring this service online |
| Exchange Service |
Online: No reported problems |
| Direct SQL Access |
Offline: Available by request |
| SQL Server |
Online: No reported problems |
| MySql Server |
Online: No reported problems |
| Anti-Virus Service |
Online: No reported problems |
| Anti-Spam Service |
Online: No reported problems |
| Black/White list Service |
Offline: Currently, there are no plans to bring this service online |
| System Status Page |
Online: No reported problems |
| Dns Service |
Online: No reported problems |
| DataBase Services |
Online: No reported problems |
| Wireless Services |
Offline: There are plans to bring this service online in the future |
| SharePoint Services |
Offline: Available by
request |
| Faxing Services |
Offline: As of May, 2018 this service
is no longer offered. |
| Remote Backup Service |
Online: No reported problems |
| Remote Disaster Recovery
service |
Offline: There are plans to
bring this service online in the near future |
| WordPress Services |
Online: No reported problems |
| VoIP Services |
Online: No reported problems |
| |
|
Scheduled Maintenance
All system services have scheduled maintenance windows described in the table
below.
| Scheduled Maintenance Times (PST) |
| Service |
Monday |
Tuesday |
Wednesday |
Thursday |
Friday |
Saturday |
Sunday |
| Web/Ftp |
1:30 - 1:45 |
1:30 - 1:45 |
1:30 - 1:45 |
1:30 - 1:45 |
1:30 - 1:45 |
00:00 - 4:00 |
00:00 - 4:00 |
| Email/News |
3:30 - 4:00 |
3:30 - 4:00 |
3:30 - 4:00 |
3:30 - 4:00 |
3:30 - 4:00 |
00:00 - 4:00 |
00:00 - 4:00 |
| Databases |
1:30 - 1:40 |
1:30 - 1:40 |
1:30 - 1:40 |
1:30 - 1:40 |
1:30 - 1:40 |
00:00 - 4:00 |
00:00 - 4:00 |
-
Services are normally operational during the weekend
maintenance times, but may without any other notice, be disrupted.
-
In addition to the weekday schedule listed above, there is a
maintenance window from midnight to 4am where services may be disrupted if
special maintenance is required. Services are normally operational during
this time, but may without any other notice, be disrupted.
-
Web activity logs are generated, and may be inaccessible, a few
minutes before midnight, every night.
Service Status Updates
Status indicators legend:
• Status
message, or outage during scheduled times.
• Minor Outage
of a primary service outside of normally scheduled times.
• Major
outage.
Current Known Problems
Next scheduled Down Time
-
Other than listed above, No downtime is currently scheduled outside of the
normal maintenance window.
•Saturday, August
26th 2023
-
At 11:42am a core router failed. All services
were affected until 12:35pm when all services were
restored.
•Tuesday, August 1st 2023
•Saturday, July 1st 2023
•Thursday, June 1st 2023
•Mondayday, May 1st 2023
•Saturday, April 1st 2023
•Wednesday, March 1st 2023
•Wednesday, February 1st 2023
•Friday, January
6th 2023
-
At 4:07am, during a severe lightning storm, facility
power was overvoltaged, then single-phased, followed
by lack of utility power. Several pieces of
equipment were blown apart. Servers initiated
an orderly shutdown in response to the smoke and
voltage problems. Equipment was repaired, and
servers were brought back online on generator power.
All services were restored by 5:10am. Utility
power was restored by 6pm, and generator bypass was
disengaged at that time with no problem.
•Sunday, January 1st 2023
•Thursday, December
8th 2022
-
At 5:04am a temperature sensor failure caused
several servers to initiate a shutdown. The
problem was resolved and all services were
completely restored by 5:40am.
•Thursday, December 1st 2022
•Tuesday, November 1st 2022
•Saturday, October 1st 2022
•Sunday, September
11th 2022
-
At 5:02pm a memory failure caused a primary server
to fail. The server was back online by 5:10pm.
Processing of incoming email was not affected.
The ability to pickup email was affected for several
customers during the outage. Some websites
were down, as well as some routing services.
Full operation was restored by 5:15pm.
•Thursday, September 1st 2022
•Monday, August 1st 2022
•Friday, July 1st 2022
•Wednesday, June 1st 2022
•Sunday, May 1st 2022
•Friday, April 1st 2022
•Tuesday, March 1st 2022
•Tuesday, February 1st 2022
•Saturday, January 1st 2022
•Wednesday, December 1st 2021
•Monday, November 1st 2021
•Friday, October 1st 2021
•Wednesday, September 1st 2021
•Sunday, August 1st 2021
•Thursday, July 1st 2021
•Tuesday, June 1st 2021
•Saturday, May 1st 2021
•Thursday, April 1st 2021
•Monday, March 1st 2021
•Monday, February 1st 2021
•Friday, January 1st 2021
•Tuesday, December 1st 2020
•Sunday, November 1st 2020
•Thursday, October 1st 2020
•Tuesday, September 1st 2020
•Saturday, August 1st 2020
•Wednesday, July 1st 2020
•Monday, June 1st 2020
•Friday, May 1st 2020
•Wednesday, April 1st 2020
•Sunday, March 1st 2020
•Saturday, February 1st 2020
•Wednesday, January 1st 2020
•Sunday, December 1st 2019
•Friday, November 1st 2019
•Tuesday, October 1st 2019
•Sunday, September 1st 2019
•Thursday, August 1st 2019
•Monday, July 1st 2019
•Saturday, June 1st 2019
•Wednesday, May 1st 2019
•Wednesday, April
24th 2019
- At approximately 9:16am, a fiber circuit went down.
The circuit transitioned its traffic to other circuits,
but unfortunately some outbound email remained stuck in
a queue. The queue was manually cleared around
2:30pm and all remaining outbound email was processed
within the hour. Incoming email was not affected nor
delayed, all outbound email was processed, but some were
delayed. On Thursday, April 25th at approximately
9:52pm repairs to the circuit were finished and the
circuit came back up. Traffic transitioned back
with no further problems. During this outage,
remote offsite backups were delayed.
•Monday, April 1st 2019
•Friday, March 1st 2019
•Friday, February 1st 2019
•Tuesday, January 1st 2019
•Saturday, December 1st 2018
•Thursday, November 1st 2018
•Monday, October 1st 2018
•Saturday, September 1st 2018
•Wednesday, August 1st 2018
•Saturday, July
21st 2018
- This morning at 7:28 am, a memory failure caused the
remote backup server to crash. Because of this
failure, processing of remote offsite backups did not
occur. The server was repaired, and by
approximately 7am on 7/22/18 all queued offsite jobs
were processed.
•Sunday, July 1st 2018
•Friday, June 1st 2018
•Tuesday, May 1st 2018
•Sunday, April 1st 2018
•Thursday, March 1st 2018
•Thursday, February 1st 2018
•Monday, January 1st 2018
•Wednesday, December
27th 2017
- This morning at 7:53am, a fiber circuit went down.
Access to email was unstable until the backup line was
enabled. At approximately 10am all access to email
was fully restored. Unfortunately, the outage
caused outgoing email to back up in a mail queue causing
mail delivery delays. By 8pm, all email in the
queue was delivered.
- The fiber service was finally restored on December
28th at 6:52pm. Total fiber outage lasted for 34
hours and 59 minutes.
- While the fiber circuit was down for over a day,
email services were fully operational within 2 hours and
all delayed email was delivered by 8pm.
- Service will remain on backups until it has been
determined that the fiber circuit is stable enough to be
trusted.
•Friday, December 1st 2017
•Wednesday, November 1st 2017
•Sunday, October 1st 2017
•Friday, September 1st 2017
•Tuesday, August 1st 2017
•Saturday, July 1st 2017
•Thursday, June 1st 2017
•Monday, May 1st 2017
•Saturday, April
28th 2017
- Updates to one Exchange server extended beyond
normal maintenance hours. This resulted in
occasional handoff of email to the backup server up to
6:40am Saturday morning. No mail was lost or
unprocessed during this update.
•Saturday, April
22nd 2017
-
Changes have been made to deprecate the use of all
SSL protocols to access all servers. These
changes will take effect over the following week.
Several ciphers and hashes are being removed and
reordered in accordance with safe practices.
TLS will of course be supported (until problems are
found in those protocols).
-
Due to the above changes, older browsers may no
longer function when connection is attempted.
In particular, Internet Explorer 6 will no longer be
able to access our secure websites. Internet
Explorer 8 can be made to work, but TLS needs to be
manually activated. It is suggested that all
clients upgrade to the latest version of their
browser (Internet Explorer, Firefox, Chrome, etc).
•Saturday, April 1st 2017
•Wednesday, March 1st 2017
•Wednesday, February 1st 2017
•Sunday, January 1st 2017
•Tuesday, January
3rd 2017
- This afternoon between 1:18pm and 3:06pm, some services
were disrupted intermittently and briefly. No
further information will be given due to the nature of
the outage.
•Sunday, January 1st 2017
•Thursday, December 1st 2016
•Tuesday, November 1st 2016
•Saturday, October 1st 2016
•Sunday, September
11th 2016
- This evening between 7:35pm and 7:59pm, services
were disrupted intermittently and briefly. No
further information will be given due to the nature of
the outage.
•Thursday, September 1st 2016
•Monday, August 1st 2016
•Sunday, July
24th 2016
-
A backup fiber line failed at 8:13pm. The
circuit was repaired and fully operational at
12:23am (3 hours 50 minutes). No services were
affected.
•Friday, July
8th 2016
-
At 1:27pm a generator failed to produce power during
a scheduled outage, several servers lost power.
The equipment was repaired and most services were
restored by 1:32pm. (Outage lasted for 5 minutes).
Some website servers did not restart immediately but
were repaired, all but one server were fully
operational by 2:17pm. (Website outage lasted for 50
minutes). The last server (a backup server)
was rebuilt and put back online Sunday, at
approximately 2am. Being a backup server, it
did not affect any operations.
•Friday, July 1st 2016
•Thursday, June
9th 2016
- This morning at 8:24am, spam detection on one
incoming mail server failed. Services were fully
restored at 11:03am.
•Wednesday, June 1st 2016
•Sunday, May 1st 2016
•Friday, April 1st 2016
•Tuesday, March 1st 2016
•Monday, February 1st 2016
•Friday, January 1st 2016
•Tuesday, December 1st 2015
•Sunday, November 1st 2015
•Thursday, October 1st 2015
•Saturday, September
5th 2015
-
At approximately 7:25pm a power distribution panel
had a catastrophic failure. The equipment was
replaced and the area cleaned up within 4 hours.
All services were fully restored by 11:50pm.
This failure affected all services.
•Tuesday, September 1st 2015
•Saturday, August 1st 2015
•Wednesday, July 1st 2015
•Monday, June 1st 2015
•Friday, May 1st 2015
•Wednesday, April 1st 2015
•Sunday, March 1st 2015
•Sunday, February 1st 2015
•Thursday, January 1st 2015
•Monday, December 1st 2014
•Saturday, November 1st 2014
•Wednesday, October 1st 2014
•Monday, September 1st 2014
•Friday, August 1st 2014
•Tuesday, July 1st 2014
•Sunday, June 1st 2014
•Thursday, May 1st 2014
•Tuesday, April 1st 2014
•Monday, March
3rd 2014
-
All services were fully restored at 10:45am
•Saturday, March
1st 2014
-
This afternoon at 3:54pm a primary network
connection failed. The failure was ultimately
caused by inclement weather; heavy rains caused
flooding in an underground vault coupled with a
lightening strike caused widespread outages.
Equipment as well as actual distributions lines were
damaged as a result of the flooding and lighting
strike. Verizon was unable to restore full
service until Monday morning, March 3rd, at 10:45am.
During this outage our backup lines took over email
functions. A few users were unable to access
their email via their Smartphone or iPad during this
period, however Webmail, POP, and SMTP remained
online throughout the outage. No email was
lost or delayed. This outage lasted 1 day,
18 hours, and 51 minutes.
-
Most of our web site customers were affected by this
outage as well. Full functionality was
restored to all services on Monday March 3rd at
10:45am.
•Saturday, March 1st 2014
•Saturday, February 8th 2014
-
This morning, a misconfigured router caused a
problem accessing email and some web sites.
Only the ability to pickup email was affected,
receiving incoming email, or the ability to send
email was not affected. The outages were from
7:15am through 8:17am, and again from 8:42am through
to 10:30am.
•Saturday, February 1st 2014
•Wednesday, January 1st 2014
•Thursday, December
5th 2013
- An update from last night failed to install properly
this morning. Some websites were slow to respond
from 8:09am through to 8:59am. The fastest
solution was to reboot the affected server. This
reboot affected some websites which were down for 12
minutes (9:00am through to 9:12am). All services
were operating properly by 9:12am.
•Sunday, December 1st 2013
•Friday, November 1st 2013
•Tuesday, October 1st 2013
•Sunday, September 1st 2013
•Thursday, August
1st 2013
- A backup mail server went offline from 12:54pm to
1:04pm. A slight delay in sending email might have
occurred for mail that was in process at the time the
server went offline.
•Monday, July 1st 2013
•Saturday, June 1st 2013
•Wednesday, May
1st 2013
- A stalled process caused a delay in sending outbound
faxes as well as some outgoing emails. Emails and
faxes were not lost but were delayed up to 8 hours.
Email users were notified via a Delay Notification, Fax
users received no notification.
•Monday, April 15th 2013
-
This evening at 5:20 pm, a power distribution system
died causing an outage that affected several
services. All services were completely
restored by 6:01pm. Email was not affected by
this disruption.
•Friday, March 1st 2013
•Friday, February 1st 2013
•Tuesday, January 1st 2013
•Saturday, December 1st 2012
•Thursday, November 1st 2012
•Monday, October 1st 2012
•Saturday, September 1st 2012
•Wednesday, August 1st 2012
•Sunday, July 1st 2012
•Friday, June 1st 2012
•Tuesday, May 1st 2012
•Sunday, April 1st 2012
•Thursday, March 1st 2012
•Thursday, February 9th 2012
-
This morning, at 7:11am, a DS3 dropped causing
outages that affected the ability to receive email,
and access some websites. Incoming and
outgoing fax service was also affected. The circuit
was back up at 8:26am. While incoming email
was not affected, the ability to pickup new email
was affected.
•Wednesday, February 1st 2012
•Sunday, January 1st 2012
•Monday, December
12th 2011
- This past weekend a scheduled network update
occurred that updated some of the mail servers.
Some settings were improperly updated that caused some
outbound email to be bounced back. The settings
have been corrected and should for the most part take
effect immediately, but can take up to 24 hours to fully
propagate throughout the internet. Users were
notified when any outbound emails were not properly
received. Incoming email was not affected.
•Thursday, December 1st 2011
•Tuesday, November 1st 2011
•Saturday, October 1st 2011
•Thursday, September 1st 2011
•Monday, August 1st 2011
•Friday, July 1st 2011
•Saturday, June 25th 2011
-
Today, at 6:04pm, Verizon dropped a primary network
line causing an area wide outage. This outage
affected the ability of customers to pick up email,
and caused some web sites to become unresponsive.
Incoming and outgoing email was not affected. The
outage lasted until 11:49pm.
•Wednesday, June 1st 2011
•Sunday, May 1st 2011
•Friday, April 1st 2011
•Tuesday, March 1st 2011
•Tuesday, February 1st 2011
•Saturday, January 1st 2011
•Wednesday, December 1st 2010
•Wednesday, November 24th 2010
-
Due to inclement weather, all primary circuits dropped offline at
8:49am.
The problem was a widespread outage that affected
many Verizon customers. Verizon repaired the problem
and service was restored at 10:20am. Incoming
and outgoing email was not affected, but the ability
to pickup email was affected. Most web
services were also affected by this outage.
•Monday, November 1st 2010
•Friday, October 1st 2010
•Wednesday, September 1st 2010
•Sunday, August 1st 2010
•Thursday, July 1st 2010
•Tuesday, June 1st 2010
•Thursday, May
6th 2010
- A primary router failed tonight at 9:53pm.
This failure affected some customers ability to pick up
email. Some outbound email was delayed. The server was
repaired and was fully operational before the end of the
normal maintenance window.
•Saturday, May 1st 2010
•Thursday, April 1st 2010
•Monday, March 1st 2010
•Monday, February 1st 2010
•Friday, January 1st 2010
•Tuesday, December 1st 2009
•Sunday, November 1st 2009
•Thursday, October 1st 2009
•Tuesday, September 1st 2009
•Saturday, August 1st 2009
•Monday, July 1st 2009
- A backup line failed today when Verizon lost a major
fiber line. The Verizon outage caused many
customers to lose 911 service as well as telephone and
internet service. Since this only affected a
backup circuit, no services were affected by this
outage. The outage was from 9:58am through to
3:52pm.
•Wednesday, July 1st 2009
•Thursday, June
4th 2009
- Primary services were taken offline for
approximately 5 minutes while required hardware upgrades
were installed. This was a scheduled outage that
was not able to be performed during the normal maintenance
window. Services were offline between 6:57pm and
7:02pm. Incoming mail was not disrupted, but the
ability to check mail was impacted during the upgrade.
•Monday, June 1st 2009
•Friday, May 1st 2009
•Wednesday, April 1st 2009
•Sunday, March 1st
2009
•Thursday, February
19th
2009
-
Faxing services (incoming and outgoing) were
interrupted today at approximately 2:38am.
Services were restored by 3:07pm. Outgoing
faxes were queued and sent upon system restore,
incoming faxes during this time period received
either a busy or no answer signal.
•Sunday, February 1st 2009
•Friday, January 30th 2009
-
All primary circuits dropped offline at 1:59pm.
The problem was a widespread outage that affected
many customers. Verizon repaired the problem
and service was restored at 2:36pm. Incoming
and outgoing email was not affected, but the ability
to pickup email was affected. Most web
services were also affected by this outage.
•Thursday, January 1st 2009
•Monday, December 1st 2008
•Tuesday, November 24th 2008
-
While servicing a backup data line, Verizon engineers found a
potential problem
with a primary line. It was decided to manually transfer data traffic to
another circuit while repairs were made on the primary line. This change
over resulted in an interruption of service at 8:59am lasting for 7
minutes. After repairs were completed, service was again
interrupted at
9:19am for 3 minutes while the primary circuit was manually placed back into
service.
•Saturday, November 1st 2008
•Wednesday, October 1st 2008
•Monday, September 1st 2008
•Monday, August 25th
2008
-
Verizon dropped a primary line at 12:58pm. Backup lines picked up
within 45 seconds. During that 45 seconds period, connections were
dropped. Incoming email was not affected.
•Friday, August 15th 2008
-
A primary core router failed this morning causing outages for several key
services. A backup unit was installed. All services are currently
back online. The cause of the failure is currently unknown.
•Friday, August 1st 2008
•Tuesday, July 1st 2008
•Sunday, June 1st 2008
•Sunday, May 25th 2008
-
This morning, during the normally scheduled maintenance window, a major update
to the anti-virus and anti-spam engines was performed. While
the old anti-spam engine was phased out, and the new anti-spam engine was
installed, there were intermittent times between 1am and 4am where the incoming
emails were not scanned for spam. Unfortunately this was
unavoidable. The new anti-spam engine is now installed and working
properly and has been updated to include phishing detection as well. More
information on some of the new features will be forthcoming. Anti-virus
detection was not interrupted.
•Thursday, May 1st 2008
•Monday, April 28th 2008
-
At 3:42am, an inline mail server queue stopped forwarding email. While
this queue continued to receive email, it did not forward any of that email to
individual mailboxes. The problem was noticed at 7:45am and resolved at
8:10am. Email that was backed up in the queue was delivered over the next
15 minutes. During the resolution period, the ability to pickup and send
email was briefly interrupted while the problem was resolved. No email
was lost, but was delayed. Steps will be taken so that future, similar
problems will be detected in a timelier manner. We apologize for any
inconvenience this has caused.
•Saturday, April 26th 2008
-
At exactly 1:00pm today, a large OC12 Verizon circuit went down. This affected
about 1/2 of the cities phone and digital customers, including our primary and
failover data lines. While our backup lines were still operational,
the outage affected the ability of most users to pick up their email, and
access web sites. Incoming email automatically routed to the backup line
so no incoming or outgoing email was affected. At 3:27pm, Verizon
affected repairs. All services resumed after the circuit repair.
Total outage time was 2 hours, 27 minutes.
•Tuesday, April 1st 2008
•Saturday, March 1st 2008
•Wednesday, February 13th
2008
-
Early this morning it appears that an anti-virus update failed on a backup
computer. This caused all outgoing emails sent through that particular
server to have empty content (the email body was blank). Since the
problem only occurred on email sent through the backup server, it is unknown at
this time as to how many emails were affected. In order to repair the
problem, and verify proper operation, all of the mail servers were restarted
causing intermittent outage between 10:06am and 10:17am. The problem was
resolved by 10:17am
•Wednesday, January 16th 2008
-
At 2:26pm the fax lines experienced a failure. The problem caused
incoming and outgoing fax calls to receive a busy signal. The problem was
found to be in the Verizon equipment. Verizon repaired the problem and
normal faxing operations resumed at 3:17pm.
•Tuesday, January 1st 2008
•Saturday, December 1st 2007
•Thursday, November 1st 2007
•Monday, October 1st 2007
•Saturday, September 1st 2007
•Wednesday, August 1st 2007
•Sunday, July 1st 2007
•Friday, June 1st 2007
•Thursday, May 10th 2007
-
At approximately 1:00am a primary line became intermittent. The problem
was found, and resolved. The line became stable at 5:13am. The intermittent
line cause brief outages for some email and web customers.
•Tuesday, May 1st 2007
•Saturday, April 21st 2007
-
At 2:20pm this afternoon, a backup line failed. Since this is a backup
line, no primary services are affected. Information will be displayed
here when the line becomes available again.
-
As of 4:54pm the backup line is once again in operation
•Sunday, April 1st 2007
•Thursday, March 1st 2007
•Thursday, February 1st 2007
•Monday, January 1st 2007
•Sunday, December 31st 2006
-
Due to a high volume of a variety of new viruses, an unusually large amount of
virus updates needed to be performed, necessitating a system restart.
Normally these restarts can be done after hours, but due to the large amount of
detection updates it was decided to restart the system during normal operating
hours. Mail retrieval was interrupted at 3:25pm for approximately 15
minutes. A spam filter upgrade failed during the restart and spam
filtering was not operational until repairs were made during normal maintenance
hours. Anti-virus detection was never interrupted.
-
12:30am: Spam detection is now operational
•Friday, December 1st 2006
•Wednesday, November 1st 2006
•Sunday, October 1st 2006
•Friday, September 1st 2006
•Tuesday, August 1st 2006
•Saturday, July 22nd 2006
-
At approximately 3:05am today, a Verizon circuit went down. This circuit
failure caused many Verizon customers in this region to be without phone
or digital service for several hours. Service was intermittent throughout
the morning hours as Verizon crews worked to repair the circuits. The
circuit failure caused intermittent web site access and email access. The
circuits were officially fully operational at 5:30pm, although full service was
actually restored several hours prior. Incoming email was not affected,
nor was fax service.
•Saturday, July 1st 2006
•Thursday, June 8th 2006
-
At approximately 2:00pm today, a server failed causing outages on some web
sites. Full functionally was restored at 4:24pm.
•Thursday, June 1st 2006
•Saturday, May 27th 2006
-
During normally scheduled maintenance this morning, a problem was (finally)
detected on one of the routers. At 3:04am today, the router was removed
from service. Being that the problem was found early on a weekend, the
decision was made to repair the router instead of replacing it. During
the day services were interrupted briefly while the router was repaired,
initialized, and brought back into service. Full functionality was
restored by 2:59pm Saturday. The problem that was finally detected was
the initial cause of the problem dated 3/26/06.
•Monday, May 1st 2006
•Saturday, April 1st 2006
•Sunday, March 26th 2006
-
At 8:22am today, a router failed to re-initialize itself during self
test. This caused outages on several services. Full functionally
was restored to all services at 12:27pm. Incoming and outgoing email was
not affected. At approximately 1:35pm the router was restarted again
resulting in an additional 8 minute downtime on selected services. The
initial cause is still being investigated. This failure is not related to
the equipment upgrade performed last week.
-
Update (5/27/06): The initial caused was finally determined after exhaustive
weekly diagnostics performed during normal scheduled maintenance. The
problem was tracked down to a intermittently failing module. The module
has been replaced.
•Saturday, March 18th 2006
-
A scheduled upgrade was performed between 2:35pm and 3:15pm. Service was
briefly and intermittently interrupted during this upgrade. Although a
vast majority of the upgrade was completed, there is still more to do.
More information will be posted here when it becomes available.
•Friday, March 10th 2006
-
A scheduled upgrade was attempted between 6:45pm and 8:45pm. Service was
briefly interrupted during this upgrade. Unfortunately the upgrade was
not completed and will be rescheduled for later on this month. The
upgrade will be scheduled after normal business hours, and service will be
briefly interrupted once again while the upgrade is attempted. More
information will be posted here when it becomes available.
•Wednesday, March 1st 2006
•Thursday, February 9th 2005
-
At 10:27am today, a router failed disabling access to several services.
The router was replaced and all services were accessible by 11:53am. The
ability to pickup email was affected. Incoming and outgoing email was not
affected.
•Wednesday, February 1st 2006
•Monday, January 23rd 2005
-
As it was almost 2 months ago, no explanation was given today when Verizon
dropped a line from 2:12pm to 4:02pm. The line "mysteriously" came back
once again.
The ability to pickup email was affected. Incoming and outgoing email was
not affected. Some web sites were affected.
•Sunday, January 1st 2006
•Thursday, December 1st 2005
•Thursday, November 10th 2005
-
No explanation was given today when Verizon dropped a line from 2:18pm to
4:35pm. The line "mysteriously" came back before the trouble ticket was
processed. The ability to pickup email was affected. Incoming and
outgoing email was not affected. We are unable to investigate the cause,
as Verizon has not admitted there was a problem.
•Tuesday, November 1st 2005
•Thursday, October 27th 2005
-
A configuration problem at Verizon (due to the move of their equipment on
Tuesday) necessitated the reprogramming of several router affecting the
circuits that we have. This morning, for a couple of minutes at a time
(while they were reprogramming), connection speed was affected. We are
suspecting that short, intermittent, outages, or "slowness", may occur
throughout the morning while they finalize the changes to their equipment.
•Wednesday, October 26th 2005
-
7:40am - All services are operational and all customers have been moved back
onto the primary email servers.
•Wednesday, October 26th 2005
-
The ability to pickup email was affected for approximately 15 minutes this
morning at 7:35am while we switched customers back on to the main email
server. No email was lost, nor was incoming email affected.
•Wednesday, October 26th 2005
-
Access to most web sites was affected last night between 6:11pm and 6:24am this
morning. The ability to pickup or send email was not affected.
Incoming email was not affected. We are investigating the cause of this
outage but suspect It was caused by Verizon's earlier equipment move.
More information will be posted here when it becomes available. Update:
Verizon admitted that they had incorrect records in their router. As a
result of this error, when an automatic internal audit was performed, the
router was reset to the incorrect settings. The problem was a direct
result of the equipment move (their equipment, not ours) yesterday.
•Tuesday, October 25th 2005
-
An announced scheduled outage went beyond the announced time of between 6am and
9am today. The ability to pickup email, as well as access most web sites,
was affected. The outage, which was supposed to last no more than 30
minutes, lasted from 6:48am until 10:45am. This outage was caused by
Verizon moving equipment at their site. The equipment that Verizon moved
was not at our site, and we had nothing to do with the equipment, the move, or
the scheduling, unfortunately it affected us none the less. Incoming email as
well as the ability for most customers to send email was not affected.
•Saturday, October 1st 2005
•Thursday, September 1st 2005
•Wednesday, August 24th 2005
-
A configuration problem on one of the email servers caused "unable to relay
for..." errors when attempting to send email. The problem was only on one
server and therefore would only have affected some users, some of the
time. Incoming email was not affected. This problem has been
corrected. We apologize for any inconvenience that this has caused.
•Friday, August 5th 2005
-
Early this afternoon Edison dropped power to over 1180 customers including
us. Our battery backup units properly engaged and supplied power to the
servers and related equipment for most of the afternoon until approximately
4:43pm when, after a backup generator previously failed to engage to pickup the
load, they could no longer supply power to all of the systems. Service to
all major server functions (email, web, sql, dns, etc.) was interrupted until
approximately 6:38pm. Total system outage time was 1 hour and 55
minutes. We apologize for this outage and are taking steps to insure that
our backup generator will properly engage in the future.
•Monday, August 1st 2005
•Friday, July 1st 2005
•Wednesday, June 1st 2005
•Wednesday, May 11th 2005
-
A Verizon line went down affecting a large area including us. The ability
to collect and send email as well as the ability to access web sites was
affected. Incoming email was not affected, no email was lost during this
outage. This outage lasted for 42 minutes from 11:01am until
11:43am. Verizon has resolved the problem.
•Sunday, May 1st 2005
•Wednesday, April 20th 2005
-
An upstream provider had intermittent problems with one of their digital
circuits. This cause intermittent connection problems with various
services within a 90 minute window from approximately 2:30pm until
4:00pm. The phone company has assured us that these problems have been
resolved.
•Friday, April 1st 2005
•Saturday, March 5th 2005
-
Usage statistics on some web sites have not been updated properly. This
problem has now been corrected.
•Tuesday, March 1st 2005
•Tuesday, February 1st 2005
•Saturday, January 1st 2005
•Wednesday, December 1st 2004
•Friday, November 19th 2004
-
This morning starting at approximately 9:00am, some customers were unable to
access their email. At approximately 10:00am the decision was made to
drop the primary server for repairs. Full email functionality to all
customers was restored before 11:00am. Incoming email was not affected,
and no email was lost. The primary server will be put back into service
during the normal maintenance period to avoid further customer outages.
•Thursday, November 18th 2004
-
Today, at Approximately 7:28am this morning a digital circuit went down for 15
minutes. This dropped line created the inability to pickup or check
email. Incoming email was not affected, and no email was lost.
•Monday, November 1st 2004
•Friday, October 1st 2004
•Friday, September 10th 2004
-
Today at approximately 11:30 a huge amount of incoming spam email
(approximately 10GB and tens of thousands of emails) attempted to swamp one of
our mail servers. Rather than have the system slow down to a crawl to
process these malicious emails, the decision was made to shut down the email
server to protect it. This shutdown lasted approximately 12 minutes while
we took steps to block the incoming swarm. No email was lost during this
procedure.
•Wednesday, September 1st
2004
•Tuesday, August 17th 2004
-
Today at approximately 3:31am there was a problem which caused one of the mail
servers to run slow. This problem affected the speed at which a user was
able to receive email. The problem was corrected and all services resumed
at normal speed by 6:30am.
•Tuesday, August 10th 2004
-
Today at approximately 11:07am there was a problem with one of the mail
servers. The ability to pickup email was affected. The problem was
corrected and all services resumed by 11:40am. Incoming and outgoing
email was not affected.
•Sunday, August 1st 2004
•Thursday, July 1st 2004
•Wednesday, June 30th 2004
-
Today at approximately 1:17pm, Verizon decided to "test" one of our digital
circuits. This "test" caused the line to go down for approximately 45
minutes, it came back up for about 20 minutes, then dropped twice more before
3:11pm. After 3:11pm the line has been stable. This interruption of
service caused customers to be unable to look at, or send email. This did
not affect any incoming email, and no email was lost. We apologize for
this interruption of service.
•Tuesday, June 1st 2004
•Saturday, May 1st 2004
•Saturday, April 3rd 2004
-
A planned system outage occurred at 9:38am until 9:47am. The outage was
slightly longer than anticipated (5 minutes was planned, it took 9
minutes). This outage was the result of a change-over and upgrade of one
of our digital circuits.
•Thursday, April 1st 2004
-
System access was disrupted today from 3:18pm until 3:34pm when our upstream
provider had a power failure on some critical systems. All services were
restored within 16 minutes. Incoming and outgoing email was not affected.
•Monday, March 1st 2004
•Saturday, February 28th 2004
-
System upgrades have proceeded on schedule. More downtime during the
normal maintenance window (midnight to 4am) will occur each weekend, as well as
weekdays (between midnight and 4am) this month and next.
•Saturday, February 21st 2004
-
System upgrades have proceeded on schedule. More downtime during the
normal maintenance window (midnight to 4am) will occur each weekend, as well as
weekdays (between midnight and 4am) this month and next.
•Sunday, February 15th 2004
-
System upgrades have proceeded on schedule. More downtime during the
normal maintenance window (midnight to 4am) will occur each weekend, as well as
weekdays (between midnight and 4am) this month and next.
•Sunday, February 1st 2004
•Sunday, January 25th 2004
-
The scheduled maintenance downtime lasted 90 minutes less than expected.
All systems were back online 20 minutes ahead of schedule.
•Thursday, January 1st 2004
•Monday, December 1st 2003
•Monday, November 3rd 2003
-
A router problem with an upstream provider created a connectivity problem for
some of our customers. The outage affected some services, for some
customers, and lasted from approximately 11:00am until 11:30am.
•Saturday, November 1st 2003
•Saturday, October 4th 2003
-
Information: The digital circuit that had dropped yesterday has been restored
and all services that had been moved over to the backup systems have been moved
back.
•Friday, October 3rd 2003
-
A digital circuit was re-routed today at 12:37pm by Verizon with no advanced
warning. Although Verizon claimed that it would be down for less than 1
minute, it remained down for approximately 24 hours. Services affected by
this line outage were automatically picked up by the backup systems. This
change over of services caused a delay in sending some email. No delays
in receiving or picking up email occurred, no email was lost.
The line outage also affected the ability of VPN customers to connect, the VPN
services were re-routed within approximately 3 hours of the line re-route.
•Wednesday, October 1st 2003
•Monday, September 15th 2003
-
A Verizon fiber line went down today at approximately 3:30pm. This caused
failure to connect to many of the services we provide. The outage lasted
for approximately 1 hour. No email was lost, however customers may have
experienced a delay in the ability to send email. Incoming email was not
affected. We apologize for any inconvenience and we are continually
working with Verizon to ensure this type of outage doesn't happen again.
•Monday, September 1st 2003
•Monday, August 11th 2003
-
This past weekend saw the release of a new worm across the internet. In
order to combat the spread of this internet worm, internet providers across the
country started to block specific port numbers that this worm uses.
Unfortunately, the blockage of these ports has caused problems for many of our
customers. Some internet providers have re-opened these ports, others
have not, some will never re-open these ports. We are working on a
"work-around solution" to this problem. The problem is not related to any
service that Sorkin Computer is providing. Sorkin Computer is not
blocking any ports, nor has any service been discontinued or changed.
•Friday, August 1st 2003
•Tuesday, July 1st 2003
•Sunday, June 1st 2003
•Wednesday, May 14th 2003
-
Update: The outages that occurred on May 12th, April 30th, and April 26th
were all related to the same failure. Although Verizon had assured us
that the problem was fixed at the end of April, it obviously was not.
Verizon has been working hard to track the problem down and resolve the problem
once and for all. In the next few days, as part of the process to finally
resolve this issue, Verizon will be turning off network equipment between 45
minutes and 2 hours at approximately 3am. This disruption will cause a failure
to connect to one or more of the services during this time. The equipment
will be brought back online before 5am regardless. Thank you for your
understanding in this matter.
•Monday, May 12th 2003
-
System access was disrupted this morning at approximately 4:10am when a Verizon
line went down. Unfortunately this outage lasted until approximately
10:50am. Incoming and outgoing email was not affected.
•Thursday, May 1st 2003
•Wednesday, April 30th 2003
-
System access was disrupted this morning at approximately 7:00am when a Verizon
line went down. Unfortunately this outage lasted until approximately
9:55am. Incoming and outgoing email was not affected.
•Saturday, April 26th 2003
-
From 1:01am until approximately 9:04am Saturday morning, incoming traffic was
extremely slow causing delays in accessing email and web pages. Incoming
and outgoing email was not affected. This issue has been resolved.
Additionally, the backup link to webmail was found to be inoperable, this has
now been resolved as well.
•Tuesday, April 1st 2003
•Saturday, March 1st 2003
•Monday, February 10th 2003
-
Some clients were unable to logon to send email. This effectively blocked
these clients from sending email. This condition effected different
clients at different times, for different lengths of time, between 6:06am and
10:47am. This issue has now been resolved.
•Saturday, February 1st 2003
-
No status changes. Beginning February 1st, the maintenance window for the
weekends have been changed to: Midnight until 4:00am.
•Saturday, January 25th 2003
-
Beginning Saturday, February 1, 2003. The weekend maintenance window will
be extended from midnight until 4:00am. Other than during the normal
maintenance windows, there is no scheduled downtime for any service.
•Wednesday, January 22nd 2003
-
Exchange customers who access the exchange server using outlook, experienced an
intermittent problem today. This problem manifested itself as an "invalid
page fault" in module: rundll or kernel32, or rpc on the client machine.
Once the client machine received this error, it would consistently fail.
Only exchange customers, using outlook, experienced this problem. This
problem has been resolved.
•Wednesday, January 8th 2003
-
Outgoing email was briefly interrupted today from 1:56pm until 1:58pm.
Email sent during that period was delayed for approximately 15 minutes and then
re-queued. A non-delivery notice (NDR) was sent to the sender indicating
a "configuration error", but after the 15 minute delay, all email was
sent. Incoming email was not affected during this period.
•Wednesday, January 1st 2003
•Monday, December 2nd 2002
-
A digital circuit was intermittent this holiday weekend causing intermittent
and failed service. The digital circuit was finally replaced on Monday,
Dec 2 at 9:17 am. We are sorry for any inconvenience this may
have caused.
•Sunday, December 1st 2002
•Friday, November 1st 2002
•Monday, October 14th 2002
-
Exchange services were down from midnight until 3:45pm. A configuration
problem was detected and repaired. Pop3 and SMTP services were up during
this period, as well as Web Based email. No email was lost or delayed
during this period.
•Tuesday, October 1st 2002
•Thursday, September 19th
2002
-
Web Based email is up and running.
•Monday, September 16th 2002
-
Virus checking for email was interrupted from 9:42pm to 9:53pm. Any email
received between these times should be handled accordingly. Email service
was intermittent from 9:53pm until 7:58am. We are sorry for any
inconvenience this may have caused. Web Based email has been temporally
stopped.
•Tuesday, September 3rd 2002
-
Web based, email access service was disrupted this morning . We are sorry
for any inconvenience this may have caused. No other services were
affected.
•Sunday, September 1st 2002
•Wednesday, August 21st 2002
-
System access was disrupted this morning at approximately 5:00am today when a
Verizon fiber line went down. Unfortunately this outage lasted until
approximately 2:10pm. We are sorry for any inconvenience this may have
caused.
•Thursday, August 1st 2002
•Monday, July 1st 2002
•Saturday, June 1st 2002
•Wednesday, May 1st 2002
•Wednesday, April 10th 2002
-
System access was disrupted this morning for approximately 40 minutes when a
primary gateway went down. We are sorry for any inconvenience this may
have caused.
•Monday, April 1st 2002
•Friday, March 1st 2002
•Monday, February 11th 2002
-
The public ftp upload site has been disabled until further notice, due to
abuse. Downloads are still available.
•Monday, February 4th 2002
-
The ability to send email (SMTP) was affected for approximately one hour
between 4:29pm and 5:31pm. The ability to receive email (POP3) was not
affected. We are sorry for any inconvenience this may have caused.
No email was lost during this period.
•Friday, February 1st 2002
•Tuesday, January 1st 2002
•Saturday, December 1st 2001
•Thursday, November 1st 2001
•Monday, October 1st 2001
•Saturday, September 1st 2001
•Friday, August 31st 2001
-
Email was up and down for several hours between 2:30am and 9:30am. We are
sorry for any inconvenience this may have caused. No email was lost
during this period.
•Friday, August 24th 2001
-
Due to the release of a new security update, several of the servers had to be
shutdown for installation of this security patch. All services were
affected during this upgrade. Hardware upgrades were performed as well
during this downtime. Most services were down for approximately 40
minutes starting at 12:30am.
•Wednesday, August 1st 2001
•Sunday, July 1st 2001
•Friday, June 1st 2001
•Tuesday, May 15th 2001
-
The normal maintenance window for this morning had to be extended one
hour. We are sorry for any inconvenience this may have
caused.
•Tuesday, May 1st 2001
•Sunday, April 22nd 2001
-
The normal maintenance window for this morning had to be extended one
hour. We are sorry for any inconvenience this may have
caused.
•Sunday, April 15th 2001
-
Ftp, Web, and Mail services were interrupted today at 3:30am for 12
minutes. This was a scheduled event.
•Sunday, April 1st 2001
•Thursday, March 1st 2001
•Thursday, February 1st 2001
•Wednesday, January 17th 2001
-
Web and Mail services were interrupted today at 1:57pm for 90
seconds.
•Monday, January 1st 2000
•Friday, December 8th 2000
-
Friday, December 8th from 12:01am to 4:00am PST, Web and mail services will be
intermittent. Mail service may be down for up to 2 hours between these
hours. Any email sent or received will be delayed, but not lost.
•Friday, December 1st 2000
•Thursday, November 2nd 2000
-
Web and Mail service was interrupted today at 7:02pm for 90 seconds. A
faulty power supply was detected and replaced, causing the interruption.
•Wednesday, November 1st 2000
•Wednesday, August 23rd 2000
-
Web and Mail Service will be intermittent during between 1:00am and 1:10am PST.
•Saturday, August 5th 2000
-
Web and Mail Service will be intermittent during normal maintenance
window. Please do not do any web updates between 1:00am and 3:00am
PST.
-
Web based email is online and available for those customers with this service.
•Tuesday, August 1st 2000
•Monday, July 31st 2000
-
Public ftp site is currently under remodel. New site should be up by
8/4/00
-
Ftp for Web is not affected.
•Thursday, July 27th 2000
-
Customer support web placed on-line
-
Virus protection available for all email customers
-
Exchange Service available
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